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About the role
Position: Italian SD Technical Support Job Type: Permanent Experience: 3+ Years Location: Bangalore Notice Period: immediate Joiner Job Summary We are looking for an Italian SD Technical Support professional with 3+ years of experience in IT Service Desk and Technical Support. The ideal candidate should be fluent in Italian and have experience in providing end-user support, troubleshooting IT issues, and supporting hotel IT applications. The role requires solid communication, problem-solving, and customer service skills. Key Responsibilities - Provide IT helpdesk support through phone, email, and ticketing systems. - Respond to technical support requests from hotel staff and guests in a timely and professional manner. - Troubleshoot and resolve hardware, software, network, and connectivity issues. - Manage user accounts, password resets, and access permissions. - Support hotel applications, including Property Management Systems (PMS), Reservation Systems, and Point of Sale (POS) systems. - Assist users with software installation, configuration, and usage. - Perform basic network troubleshooting, including Wi-Fi connectivity, network access, and printer-related issues. - Escalate unresolved technical issues to the appropriate support teams. - Maintain accurate records of support requests, resolutions, and troubleshooting activities. - Contribute to the knowledge base by documenting common issues and solutions. - Deliver excellent customer service by actively listening to users, understanding their concerns, and providing clear guidance. - Collaborate with IT team members to resolve complex issues or escalate them with complete and accurate information. - Stay updated with hotel IT technologies, industry trends, and best practices. - Participate in training programs to enhance technical skills and knowledge. Mandatory Skills - Fluent in Italian (Read, Write, and Speak) - IT Service Desk / Technical Support - Hardware & Software Troubleshooting - Windows Operating System Support - Network & Wi-Fi Troubleshooting - User Account & Password Management - Ticketing Tools - Customer Support Preferred Skills - Experience supporting Property Management Systems (PMS) - Experience with Reservation Systems - Experience with Point of Sale (POS) applications - Basic understanding of Active Directory Position: Italian SD Technical Support Job Type: Permanent Experience: 3+ Years Location: Bangalore Notice Period: immediate Joiner Job Summary We are looking for an Italian SD Technical Support professional with 3+ years of experience in IT Service Desk and Technical Support. The ideal candidate should be fluent in Italian and have experience in providing end-user support, troubleshooting IT issues, and supporting hotel IT applications. The role requires solid communication, problem-solving, and customer service skills. Key Responsibilities - Provide IT helpdesk support through phone, email, and ticketing systems. - Respond to technical support requests from hotel staff and guests in a timely and professional manner. - Troubleshoot and resolve hardware, software, network, and connectivity issues. - Manage user accounts, password resets, and access permissions. - Support hotel applications, including Property Management Systems (PMS), Reservation Systems, and Point of Sale (POS) systems. - Assist users with software installation, configuration, and usage. - Perform basic network troubleshooting, including Wi-Fi connectivity, network access, and printer-related issues. - Escalate unresolved technical issues to the appropriate support teams. - Maintain accurate records of support requests, resolutions, and troubleshooting activities. - Contribute to the knowledge base by documenting common issues and solutions. - Deliver excellent customer service by actively listening to users, understanding their concerns, and providing clear guidance. - Collaborate with IT team members to resolve complex issues or escalate them with complete and accurate information. - Stay updated with hotel IT technologies, industry trends, and best practices. - Participate in training programs to enhance technical skills and knowledge. Mandatory Skills - Fluent in Italian (Read, Write, and Speak) - IT Service Desk / Technical Support - Hardware & Software Troubleshooting - Windows Operating System Support - Network & Wi-Fi Troubleshooting - User Account & Password Management - Ticketing Tools - Customer Support Preferred Skills - Experience supporting Property Management Systems (PMS) - Experience with Reservation Systems - Experience with Point of Sale (POS) applications - Basic understanding of Active Directory
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