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About the role
Job Summary: As a Technical Support Analyst, you will serve as the first point of contact for customers seeking assistance with our software product. You will resolve technical and application issues efficiently, provide excellent customer service, and collaborate with internal teams to ensure customer satisfaction and resolution. Key Responsibilities: Resolve software and technical inquiries from customers effectively and professionallyCollect necessary information to assess and address customer issuesSet and manage customer expectations for response and resolution timesResearch and document technical problems thoroughlyCollaborate with other support team members and escalate issues when necessaryParticipate in team-based strategic initiatives and projectsOwn the lifecycle of technical issues from report to resolutionCommunicate regularly with customers on ticket progressWork with Engineering and Quality teams to resolve high-priority or complex issues Skills: Microsoft Excel, issue resolution , Software Troubleshooting, Technical Support, Customer Service Experience: 1.00-6.00 Years Job Summary: As a Technical Support Analyst, you will serve as the first point of contact for customers seeking assistance with our software product. You will resolve technical and application issues efficiently, provide excellent customer service, and collaborate with internal teams to ensure customer satisfaction and resolution. Key Responsibilities: Resolve software and technical inquiries from customers effectively and professionallyCollect necessary information to assess and address customer issuesSet and manage customer expectations for response and resolution timesResearch and document technical problems thoroughlyCollaborate with other support team members and escalate issues when necessaryParticipate in team-based strategic initiatives and projectsOwn the lifecycle of technical issues from report to resolutionCommunicate regularly with customers on ticket progressWork with Engineering and Quality teams to resolve high-priority or complex issues Skills: Microsoft Excel, issue resolution , Software Troubleshooting, Technical Support, Customer Service Experience: 1.00-6.00 Years
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