Java Production Support Engineer

As a Production Support Engineer (L2/L3) at EXTIO Technology & Consulting LLP, you will play a crucial role in monitoring, supporting, troubleshooting, and maintaining mission-critical Java-based enterprise applications running in production environments. Your responsibilities will include: - Monitoring production applications and infrastructure using enterprise monitoring tools. - Investigating, troubleshooting, and resolving application issues within defined SLAs. - Performing root cause analysis (RCA) for incidents and recurring production issues. - Managing incident, problem, and change management activities. - Analyzing application logs, JVM metrics, thread dumps, and heap dumps. - Supporting Java, Spring Boot, and Microservices-based applications in production. - Collaborating with development, QA, DevOps, and infrastructure teams for issue resolution. - Ensuring application uptime, stability, and performance across environments. - Performing application deployments and production releases as required. - Monitoring APIs, integrations, and backend services. - Creating and maintaining operational runbooks, knowledge articles, and support documentation. - Participating in on-call support and production incident bridges. - Providing regular reports on incidents, outages, trends, and system health. Qualifications Required: - 35 years of experience in Application Support or Production Support roles. - Strong understanding of Java and Spring Boot applications. - Experience supporting Microservices-based architectures. - Hands-on experience with Linux/Unix environments. - Strong SQL knowledge and database troubleshooting skills. - Experience with SOAP/REST APIs and API troubleshooting. - Experience with containerized environments such as Docker & Kubernetes. - Familiarity with monitoring and observability tools such as Splunk, ELK, Dynatrace, AppDynamics, or similar platforms. - Strong understanding of Incident Management, Problem Management, and Change Management processes. - Experience performing Root Cause Analysis (RCA) and documenting findings. - Familiarity with CI/CD concepts and tools such as Jenkins. - Experience using ServiceNow, Jira, or similar ITSM tools. - Strong troubleshooting and analytical skills. - Excellent communication and stakeholder management skills. If you are looking for an opportunity to work on mission-critical enterprise applications, exposure to large-scale production environments, and a collaborative and innovation-driven culture, this role at EXTIO Technology & Consulting LLP in Hyderabad, India might be the perfect fit for you. As a Production Support Engineer (L2/L3) at EXTIO Technology & Consulting LLP, you will play a crucial role in monitoring, supporting, troubleshooting, and maintaining mission-critical Java-based enterprise applications running in production environments. Your responsibilities will include: - Monitoring production applications and infrastructure using enterprise monitoring tools. - Investigating, troubleshooting, and resolving application issues within defined SLAs. - Performing root cause analysis (RCA) for incidents and recurring production issues. - Managing incident, problem, and change management activities. - Analyzing application logs, JVM metrics, thread dumps, and heap dumps. - Supporting Java, Spring Boot, and Microservices-based applications in production. - Collaborating with development, QA, DevOps, and infrastructure teams for issue resolution. - Ensuring application uptime, stability, and performance across environments. - Performing application deployments and production releases as required. - Monitoring APIs, integrations, and backend services. - Creating and maintaining operational runbooks, knowledge articles, and support documentation. - Participating in on-call support and production incident bridges. - Providing regular reports on incidents, outages, trends, and system health. Qualifications Required: - 35 years of experience in Application Support or Production Support roles. - Strong understanding of Java and Spring Boot applications. - Experience supporting Microservices-based architectures. - Hands-on experience with Linux/Unix environments. - Strong SQL knowledge and database troubleshooting skills. - Experience with SOAP/REST APIs and API troubleshooting. - Experience with containerized environments such as Docker & Kubernetes. - Familiarity with monitoring and observability tools such as Splunk, ELK, Dynatrace, AppDynamics, or similar platforms. - Strong understanding of Incident Management, Problem Management, and Change Management processes. - Experience performing Root Cause Analysis (RCA) and documenting findings. - Familiarity with CI/CD concepts and tools such as Jenkins. - Experience using ServiceNow, Jira, or similar ITSM tools. - Strong troubleshooting and analytical skills. - Excellent communication and stakeholder management skills. If you are looking for an opportunity to work on mission-critical enterp