Senior Manager-Service Delivery Lead

As a Service Delivery Lead in the Technical Engineering role at EY, you will have the opportunity to manage end-to-end operations of support engagement with a minimum experience level of 16-20 years. Your key responsibilities include: - Managing support projects and resources required to support different shifts and on-call coverage as per contract needs - Experience in maintenance, support maintenance, configuration testing, integration, and deployment - Managing key SLAs and KPIs for successful project execution To excel in this role, you should have the following skills and attributes: - Understanding and experience of software development best practices - Excellent business communication and leadership skills - Prior experience in client-facing roles - Familiarity with tools such as Service-now, JIRA, SOAP-UI, Eclipse IDE, SVN, and Jenkins - Proficiency in service management, change management activities, SLAs, and estimator tools - Experience in incident management, problem management, and release management To qualify for this role, you must have knowledge in service management as per ITIL, good communication, and resource management skills. Additionally, you must hold an ITIL 4 certification. EY Global Delivery Services (GDS) is a dynamic and truly global delivery network operating across six locations worldwide. As part of the GDS team, you will collaborate with EY teams on exciting projects and work with renowned brands globally. You will have access to continuous learning opportunities, tools for making a meaningful impact, transformative leadership insights, and a diverse and inclusive culture. EY's mission is to build a better working world by creating long-term value for clients, people, and society, while fostering trust in capital markets. Through data and technology, EY teams worldwide provide assurance and support clients in growth, transformation, and operations across various sectors. By asking better questions, EY aims to find new answers to the complex issues facing the world today. As a Service Delivery Lead in the Technical Engineering role at EY, you will have the opportunity to manage end-to-end operations of support engagement with a minimum experience level of 16-20 years. Your key responsibilities include: - Managing support projects and resources required to support different shifts and on-call coverage as per contract needs - Experience in maintenance, support maintenance, configuration testing, integration, and deployment - Managing key SLAs and KPIs for successful project execution To excel in this role, you should have the following skills and attributes: - Understanding and experience of software development best practices - Excellent business communication and leadership skills - Prior experience in client-facing roles - Familiarity with tools such as Service-now, JIRA, SOAP-UI, Eclipse IDE, SVN, and Jenkins - Proficiency in service management, change management activities, SLAs, and estimator tools - Experience in incident management, problem management, and release management To qualify for this role, you must have knowledge in service management as per ITIL, good communication, and resource management skills. Additionally, you must hold an ITIL 4 certification. EY Global Delivery Services (GDS) is a dynamic and truly global delivery network operating across six locations worldwide. As part of the GDS team, you will collaborate with EY teams on exciting projects and work with renowned brands globally. You will have access to continuous learning opportunities, tools for making a meaningful impact, transformative leadership insights, and a diverse and inclusive culture. EY's mission is to build a better working world by creating long-term value for clients, people, and society, while fostering trust in capital markets. Through data and technology, EY teams worldwide provide assurance and support clients in growth, transformation, and operations across various sectors. By asking better questions, EY aims to find new answers to the complex issues facing the world today.