IAM Operations Support Technician

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. IAM OperationsSupport TechnicianApplication & Tool Support Todays world is fuelled by vast amounts of information, which means that data is even more valuable than ever before. Protecting data and information systems is central to doing business, and therefore everyone in EY Information Security has an important role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond when things go wrong. Together, the efforts of our dedicated team help protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defence, application security and technology service solutions as we consider the entire security lifecycle. You will join a team of hardworking, securityfocused individuals dedicated to supporting, protecting and enabling the business through secure solutions and information systems. The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols. We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry! Your Key Responsibilities The IAM Application & Tool Support Technician is responsible to support and maintain IAMs internal Applications and Tools in an efficient, secure manner. Responsibilities include, but not limited to, providing L2 support services for technologies including MS Access Tool used for shared folder access management, PowerShell Scripts, Power Platform, SailPoint IIQ, Active Directory/Entra ID user and group management and other supporting technologies. Acts as second and third tier (Levels 2 + 3) technical support for customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms. Resolves Azure Active Directory (AAD) sync issues and account provisioning activities such as clearing sync conflicts and passwords and user IDs required for access to an IT application, system or resource. Conducts operationlevel troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime. Conducts proper root cause analysis and make recommendations to improve IAM processes or prevent future occurrence of end user access issues. Skills And Attributes For Success Basic analytical skills are required to probe for understanding and address as appropriate Active Directory user and groups management issues. Familiarity with Microsoft Power Platforms (Power BI, PowerApps, Power Automate). Ability to work independently and as part of a team in a fastpaced environment. Eagerness to learn and grow professionally within IAM domain. Driving the priority and time management of own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary. Ability to make sound decisions in addressing endusers access and other security related issues and to recommend improvements to address security issues or gaps. To qualify for the role you must have Strong creative problemsolving skills, with the ability to think outside the box and develop innovative solutions to complex challenges. Advanced Excel skills for data analysis, basic understanding in creating dashboards, reports, and data models using Power BI to design and develop applications using Power Apps. Interest in AI (particularly MS Copilot) and machine learning applications in data analytics and knowledge in basic programming (e.g., PowerShell, Python, R) are advantageous. Time management skills to prioritize workload and work through assignments and activities with efficiency and minimal supervision. Solid advanced interpersonal skills to At