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About the role
At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Delivery Executive, Global Managed Services At EY GDS a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. In MS we are also ambitious, seeking to more than double our success in the future. The opportunity The Global MS Delivery Executive oversees all of the engagements of a specific offering (understood as the end-to-end delivery, including technology, process and people) and works with the various engagement leaders to improve performance and deliver results and outcomes which are in line with the respective cost baselines as sold and EYs related MS contractual obligations. In terms of proposition development this role will focus on delivering services across the following topics Offering delivery normative models and Global Standard Operating Models (GSOM) Competence development and ramp up for the specific offering Regulatory advisory work when applicable to the offering and on specific engagements Risk assessments when applicable to the offering and on specific engagements Transformation/change management across offerings and engagements Technology/analytics enablement across offerings and engagements On boarding/Transition and Data Operations of related engagements Quality Assurance & Remediation Training Your key responsibilities This position owns the end-to-end delivery of the defined Managed Services offering to enable growth plan/s. Brand and eminence extend our reputation in the marketplace Grow related capabilities through people development, new hires, and service line alignment and develop the appropriate third-party relationships with the various stakeholders in the supply chain of the specific offering End to end delivery, including technology for the offering globally Connecting all the SDCs (Service Delivery Centers). Site leaders for specific offering will be coordinated by this role and Account Delivery Leaders will have a dotted line into it as well Looking across the offerings and delivery centres to ensure accuracy of delivery for all engagements/solutions Accountable for the aggregated cost of delivery as it pertains to the respective offering. Deal support role will support when clients want to review delivery and carry out due diligence. This role will need to manage due diligence visits and sign off on the cost baseline of the deals to make sure the scope is in fact deliverable and the supply chain is optimized Deal support they will be the face of delivery for the related offering. Accountable for: delivery transformation, continuous improvement and transformation of the delivery network; all the SLAs for the specific offering. Input into the SLAs and build of offering Delivery Leaders in GDS and the SDCs Skills and attributes for success Take on leadership role in driving the development of the Global/Managed Services delivery business contributing to growing headcount and revenues as applicable Confidence and experience to lead a first of a kind deal arrangement and establish new delivery capabilities where needed Develop ecosystem of supplier and product vendor relationships and how to take to market a price attractive offering blending in markets and near/off shore resources. Enhance our existing recruitment, on-boarding, and development plan to both target hire experience to support the growth of the practice, and establish a training curriculum to develop the necessary skills to deliver to this market demand. Dedicated people accountable to this role, following global standards, right processes etc. Strength to withstand significant personal pressure and overtime on a regular basis to address role To qualify for the role, you must have MBA and or Master's Degree Prior experience in Managed Services delivery of global operations (12+ years) Experience in Service Management, Tech Ops and Data Ops functions and UAT capabilities and outsourcing Skilled in reengineering initiatives and data intelligence capability Lead Global Transformation programmes Experience in build/transform MS operations rather than operate BAU Domain expertise in the related field of play for the offering the candidate A
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