Technical Support Executive

Technical Support Executive We are Looking for a Technical Support Executive who is spoken politely and will be able to analyze clients problems and provide them with the best solution in a polite manner. Roles Responsibilities: Answering phone calls emails and providing exceptional customer service in a timely and efficient manner. Providing problem analysis and resolving client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles. Providing the customer with the best of solution Ensuring call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.