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About the role
As a Business Systems Analyst at our company, you will play a crucial role in serving as a subject matter expert for licensing and fulfillment systems, processes, and data flows across F5's product portfolio. Your responsibilities will include: - Eliciting, documenting, and analyzing business requirements from stakeholders across Sales, Finance, Legal, Engineering, and Product teams. - Translating business requirements into clear functional specifications, user stories, and process documentation. - Partnering with engineering and development teams to design, test, and implement system enhancements and new capabilities. - Supporting the end-to-end license lifecycle, including provisioning, entitlement management, renewals, telemetry, and fulfillment workflows. - Identifying gaps, inefficiencies, and opportunities for process improvement within licensing and fulfillment operations. - Creating and maintaining detailed documentation including business process flows, data dictionaries, and system configuration guides. - Leading and facilitating working sessions, sprint reviews, and stakeholder meetings. - Defining and executing UAT (User Acceptance Testing) plans, and coordinating testing with business stakeholders. - Supporting integrations between licensing platforms and adjacent systems such as CRM (Salesforce), Oracle EBS, and Product Lifecycle Management tools. - Responding to, and helping manage incidents. - Participating in RCA activities and assisting with defining SLOs and SLIs for business stakeholders. To be successful in this role, you should bring: - 5+ years of experience as a Business Systems Analyst or similar role, ideally in a technology or SaaS company. - Experience working in Agile/Scrum environments; familiarity with tools like Jira and Confluence. - Proficiency with enterprise systems such as Salesforce, Zuora, Oracle, or similar licensing/ERP platforms. - Excellent written and verbal communication skills, with the ability to bridge technical and business conversations. - Strong analytical and problem-solving skills with a data-driven mindset. - Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment. - Experience writing user stories, use cases, and functional specifications. Nice to have qualifications include: - Knowledge of F5 product lines (BIG-IP, NGINX, Distributed Cloud, etc.). - Experience with API integrations or familiarity with integration platforms. - Strong understanding of license models (perpetual, subscription, usage-based) and fulfillment workflows. - Experience with software licensing, entitlement management, or fulfillment operations. In terms of technical skills and technologies, familiarity with the following will be beneficial: - Microsoft Azure - Cloud Technologies (e.g. Azure Functions, Service Bus, CosmosDB). - T-SQL / SQL Server - writing and analyzing queries for data investigation, reporting, and validation. - TypeScript / JavaScript - ability to read, write, or review code in collaborative development environments. - REST APIs - familiarity with API integration patterns and troubleshooting. - Reporting & BI Tools - Snowflake, Tableau, or similar. - Agile Tooling - Jira, Confluence, or Azure. This is an exciting opportunity for a seasoned Business Systems Analyst to join our dynamic team and contribute to the success of our licensing and fulfillment operations. As a Business Systems Analyst at our company, you will play a crucial role in serving as a subject matter expert for licensing and fulfillment systems, processes, and data flows across F5's product portfolio. Your responsibilities will include: - Eliciting, documenting, and analyzing business requirements from stakeholders across Sales, Finance, Legal, Engineering, and Product teams. - Translating business requirements into clear functional specifications, user stories, and process documentation. - Partnering with engineering and development teams to design, test, and implement system enhancements and new capabilities. - Supporting the end-to-end license lifecycle, including provisioning, entitlement management, renewals, telemetry, and fulfillment workflows. - Identifying gaps, inefficiencies, and opportunities for process improvement within licensing and fulfillment operations. - Creating and maintaining detailed documentation including business process flows, data dictionaries, and system configuration guides. - Leading and facilitating working sessions, sprint reviews, and stakeholder meetings. - Defining and executing UAT (User Acceptance Testing) plans, and coordinating testing with business stakeholders. - Supporting integrations between licensing platforms and adjacent systems such as CRM (Salesforce), Oracle EBS, and Product Lifecycle Management tools. - Responding to, and helping manage incidents. - Participating in RCA activities and assisting with defining SLOs and SLIs for business stakeholders. To be successful in this role, you shou