CRM Executive

About the job: Key responsibilities: 1. Act as the primary point of contact for the client during CAFM implementation. 2. Build and maintain strong client relationships to ensure smooth communication and trust. 3. Understand client requirements, map them to CAFM functionalities, and provide suitable solutions. 4. Gather, validate, and manage client data (assets, PPM schedules, checklists, and work orders) for CAFM setup. 5. Configure and implement CAFM tools across client sites. 6. Conduct client training sessions and ensure end-users adopt the system effectively. 7. Track implementation progress, prepare reports, and update stakeholders regularly. 8. Collaborate with internal Factech teams (product, support, and operations) to resolve client queries. 9. Proactively identify gaps, suggest improvements, and support clients in achieving better efficiency with CAFM. 10. Ensure customer satisfaction through consistent support and relationship management. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,60,000 /year Experience: 1 year(s) Deadline: 2026-08-17 23:59:59 Other perks: Health Insurance Skills required: MS-Office and Client Relationship Management (CRM) Other Requirements: 1. Candidates with CAFM tools experience will be preferred. 2. Candidates from Faridabad city will be preferred. About Company: Our company works in facility automation-related solutions. Kaizen CAFM is the flagship product used by FM companies and real estate clients. We have more than 150 clients across PAN India. Our website: https://factech.co.in