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About the role
ServiceNow Developer (HRSD) Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM About the Role We are looking for an experienced ServiceNow Developer with strong expertise in Human Resources Service Delivery (HRSD) to join a large-scale digital transformation initiative. You will play a key role in designing, developing, implementing, and supporting employee-focused ServiceNow solutions that streamline HR services and improve employee experience. This role focuses on building and enhancing a centralized employee platform that supports onboarding, offboarding, knowledge management, employee services, FAQs, and internal service requests. The ideal candidate has hands-on experience delivering full-cycle ServiceNow implementations, from solution design and development through deployment, maintenance, and ongoing support. Key Responsibilities Design, develop, configure, and maintain ServiceNow HRSD solutions Build and enhance employee self-service experiences through the Employee Center Develop solutions supporting employee onboarding, offboarding, and lifecycle events Configure and support HR Agent Workspace functionalities Implement and maintain Employee Journey Management processes Develop and optimize Case Management and Knowledge Management capabilities Participate in end-to-end ServiceNow project delivery, including development, testing, deployment, and production support Troubleshoot system issues and provide ongoing technical support and enhancements Perform system maintenance, upgrades, and optimization activities Ensure solutions follow ServiceNow best practices and platform standards Collaborate with internal technical teams to deliver scalable and reliable solutions Required Skills & Qualifications 5–7 years of relevant ServiceNow development experience Strong expertise in ServiceNow Human Resources Service Delivery (HRSD) Experience with: Case and Knowledge Management Employee Center HR Agent Workspace Employee Journey Management / Lifecycle Events Employee Relations Experience delivering full lifecycle ServiceNow projects from design through production support Hands-on experience building solutions from scratch and leading implementation activities Basic experience with IT Service Management (ITSM) modules is acceptable Strong understanding of ServiceNow platform architecture and development best practices Experience with system operations, maintenance, troubleshooting, and technical support Excellent problem-solving and analytical skills Strong English communication skills Preferred Qualifications Experience working within enterprise-scale environments Exposure to HR digital transformation projects Experience supporting employee service portals and self-service platforms