Junior C # . NET Developer

We are a rapidly growing startup in the door and window industry seeking a dedicated and knowledgeable Customer Service Engineer to join our team. The ideal candidate will have a blend of technical skills and customer service experience, with a particular focus on programming languages and CAD tools. Experience in the door and window industry is a significant plus. . Key Responsibilities Customer Support: Provide technical support and assistance to customers, addressing inquiries and resolving issues related to our products and services. Technical Problem Solving: Utilize your technical knowledge to diagnose and troubleshoot customer problems, ensuring timely and effective solutions. Programming and Scripting: Apply your knowledge of programming languages to customize and enhance our product offerings and support tools. CAD Expertise: Use CAD tools to create, modify, and analyze product designs, providing customers with detailed technical information and assistance. Product Training: Conduct training sessions and webinars for customers, helping them understand and utilize our products effectively. Collaboration: Work closely with the engineering and product development teams to provide customer feedback and contribute to product improvements. Documentation: Create and maintain detailed documentation of customer interactions, technical issues, and resolutions. Required Skills and Qualifications: Educational Background: Bachelor s degree in Engineering, Computer Science, or a related field. Technical Knowledge: Proficiency in at least one programming language (e.g., Python, C#, Java) and experience with CAD tools (e.g., AutoCAD, SolidWorks). Customer Service Experience: Previous experience in a customer-facing role, with strong problem-solving and communication skills. Industry Knowledge: Familiarity with the door and window industry is highly desirable. Analytical Skills: Ability to analyze technical problems and provide effective solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical information to non-technical customers. Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively. Preferred Skills: Industry Experience: Previous experience in the door and window industry. Technical Writing: Ability to create clear and concise technical documentation and user guides. Training Experience: Experience conducting technical training sessions or webinars. Software Proficiency: Familiarity with CRM software and support ticketing systems.