Technical Specialist ServiceNow

About the OpportunityJob Type: Permanent | Application Deadline: 15 July 2026 Job Description Title: Technical Specialist Service Now Department: Service Now Platform Team | Location: Gurgaon | Level: Grade-4 About Your TeamService Now Platform Team is part of Enterprise Technology Services (ETS) and works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT services, operations and workflows across a number of departments within our organization. About Your RoleAs the principal Service Now Consultant, you will play a critical role within the Platform Architecture and Strategy stream to design and define the overall architecture for the Service Now platform, aligning with organizational goals. You will translate business requirements into technical solutions within the Service Now framework, develop and implement custom modules, applications and integrations, and act as the bridge between technical teams, business units and product teams. Key ResponsibilitiesPlatform Customization and Configuration: Lead and guide customizations and configurations of the modules, applications and integrations with Service Now.Develop custom applications, workflows and enhancements to meet specific business needs.Technical Solution Design and Architecture: Design and oversee the technical architecture for the platform team, aligning with business requirements.Integration and Automation: Design and implement integrations with other enterprise systems using Service Now Integration Hub, APIs and web services.Leverage Service Now automation capabilities to streamline workflows and eliminate manual processes.Platform Performance and Optimization: Continuously monitor platform performance and health, optimise configurations, scripts and integrations for enhanced reliability, troubleshoot and resolve performance issues.Write and maintain scripts (Business Rules, Script Includes, Client Scripts, etc.) to automate processes and extend functionality. Use Flow Designer and Workflow Editor to build and manage workflows.Configuration Management: Configure and maintain the CMDB, including CI relationships and dependencies, and ensure its accuracy.User Interface Design: Customize forms, lists and dashboards to enhance user experience.Best Practices and Governance: Adhere to Service Now best practices and ITIL standards, implement governance policies to ensure consistent and reliable operations.Documentation and Training: Document customisations, integrations and processes for knowledge sharing. Provide training and support materials for end users and administrators.Experience and Qualifications10 to 12 years of experience in web development concepts and web based languages.Proficiency in application architecture and deep knowledge of the Service Now platform.Experience delivering solutions in Service Now across multiple requirements.Strong skill in customising modules, coding standards and robust development.Rich understanding of ITIL practices and the Service Now ITSM module.Experience implementing Change Management, Incident Management, Problem Management, On Call Scheduling and Reporting modules.Extensive experience with UI Policy, Client Scripts, Workflows, UI Actions, Script Includes, Business Rules and administration tasks.Handson experience with JavaScript, CSS, Jelly, XML, HTML and Glide.Experience integrating Service Now with other platforms via SOAP/REST APIs.Experience with endtoend implementations from requirement gathering to delivery.Experience in reporting, automated testing and administration aspects.Experience in agile environments.ServiceNow Administration certified, ITIL V3 Foundation certified.Good communication, presentation, analytical, problem solving and documentation skills.Ability to prioritise, coordinate activities, handle tight deadlines, adapt to changing business needs and work with minimal direction.Personal SkillsStrong team worker, able to build relationships with global stakeholders.Good analytical, problem solving and documentation skills.Ability to adapt to changing business needs, learn new skills quickly.Good written and verbal communication skills, able to engage with management and technical groups.Calm approach when under pressure, customer focused, strong service ethic.Works on own initiative with minimal direction.Technical ExpertiseAdvanced JavaScript knowledge for writing and troubleshooting scripts within Service Now.Business Rules, Client Scripts, UI Actions, Script Includes.Familiarity with PowerShell or Python for scripting automation tasks.Basic knowledge of HTML and CSS for UI customization.Feel RewardedWell offer a comprehensive benefits package, support your wellbeing and development, and provide flexibility to balance life and work. For more about our work, our approach to dynamic working and how you could build your future here, visit About th