Technical Account Manager - Sales - FinBox

Technical Account Manager - Sales - FinBox {"@context":"https: / / schema.org / " , "@type":"JobPosting" , "title":"Technical Account Manager - Sales","description":" FinBox: Where Fintech Meets Fun! Welcome to FinBox, the buzzing hive of tech innovation and creativity! Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox is a Series B funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines. Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance. So far, we ve helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans. FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month. Why Should You be a FinBoxer: Innovative Environment: At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of whats possible in fintech. Impactful Work: Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike. Growth Opportunities: We are a Series B funded startup and have ample opportunities for growth, professional development and career advancement. Collaborative Culture: Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another. Who s a Great FinBoxer: At FinBox, we re on the lookout for exceptional folks who are all about innovation and impact. If you re excited to shake things up in the banking & financial services world, keep reading! Creative Thinkers: If your brain is always bubbling with out-of-the-box ideas and wild solutions, you re our kind of person. We love disruptors who challenge the norm and bring fresh perspectives to the table. Customer Heroes: Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy. Team Players: We believe in the power of we. If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, you ll fit right in. Were looking for a talented QA Engineer to join our engineering team and ensure our systems are robust, reliable, and seamless for users. About the Job A Technical Account Manager (TAM) at FinBox is responsible for managing the technical relationship between FinBox and its customers, particularly fintechs and enterprises using FinBoxs credit and digital lending solutions. The role involves providing technical support before and after sales, ensuring smooth implementation and integration of FinBox products, addressing client technical queries promptly, offering product training, gathering customer feedback for product improvements, and collaborating closely with sales teams to support business growth. Key responsibilities Overseeing end-to-end implementation of lending and credit infrastructure solutions. Acting as a technical liaison between clients and internal engineering/support teams. Proactively identifying and resolving technical issues. Ensuring customer satisfaction by aligning FinBox products with client business objectives. Conducting client-specific training and strategy presentations. Managing client escalation and support to maintain service quality and performance metrics. Skills and qualifications Proven technical experience in fintech, SaaS, or banking environments. Strong understanding of software integration and digital technologies. Excellent communication skills to translate technical concepts for business stakeholders. Analytical and problem-solving abilities to handle client needs and recommend product enhancements. Experience with API-based products is beneficial, given FinBoxs fintech infrastructure focus. This role is crucial in driving customer success, retention, and adoption of FinBox technologies to empower financial services for the next billion Indians. ","