Pega Decisioning Consultant

Job Title: Pega Decisioning Consultant (PCDC) Locations: Bangalore & Chennai

Job Description:

We are seeking a Pega Decisioning Consultant with hands-on experience in Pega Customer Decision Hub (CDH) to design and implement intelligent decisioning solutions. The ideal candidate will be responsible for building real-time decisioning strategies, next-best-action (NBA) frameworks, and customer engagement journeys leveraging Pega CDH capabilities.

Key Responsibilities:

Design, configure, and implement Pega CDH solutions to support customer engagement and personalization initiatives.

Develop and manage Next-Best-Action (NBA) and Next-Best-Offer (NBO) strategies.

Work with business teams to understand requirements and translate them into decisioning logic and strategies .

Configure decisioning components such as propositions, engagement policies, predictive models, and adaptive models.

Integrate Pega CDH with external data sources and channels (web, mobile, CRM, etc.).

Collaborate with architecture and development teams to ensure scalable and high-performance decisioning solutions.

Support unit testing, system integration testing, and production deployments.

Troubleshoot and optimize decisioning workflows and performance

Required Skills & Qualifications:

Proven experience in Pega Customer Decision Hub (CDH) development and configuration.

Certifications required: CSA, CSSA, CPDCCDH

Certification should be done before 2024

Pega CSSA Certification and Pega Decisioning Consultant( CDH )

Experience in Pega CDH 8.X or higher versions, NBAD framework

Strong understanding of Pega BPM tools, rule creation, and case management.

Expertise in system integration techniques and managing complex software configurations.

Solid problem-solving skills with a detail-oriented approach.

Experience working in Agile environments and familiarity with the full SDLC.

Preferred:

Pega certification or equivalent credentials in BPM solutions.

Experience integrating Pega applications with other enterprise systems and CRM platforms.

Benefits & Culture Highlights

• Opportunity to work on transformative technologies in a collaborative, on-site environment.

• Supportive culture that values continuous learning, professional growth, and innovation.

• Competitive compensation and benefits with clear career progression paths.