Manager Software Engineering

Impact you will make

You will manage the Claims Custom Dev Programming team, leading engineers through a strategic transformation from

reactive custom implementation work to reusable, feature-driven software delivery.

Key impact:

• Build a focused, high-performing team capable of owning both support delivery and product-grade feature

development

• Establish predictable delivery across daily-changing priorities in a client-driven support environment

• Drive the team's evolution from repetitive custom code work to scalable, reusable software components

• Champion AI adoption and automation initiatives including the BR Acceleration program

• Maintain compliance with engineering standards, KPI targets, and departmental practices

What you will do

Major Responsibilities / Activities:

• Manage, mentor, and coach engineers daily, providing hands-on support to unblock delivery and to increase

individual capability

• Actively lead a support-first team, handling shifting priorities, triaging incoming requests, and maintaining clear

queue visibility for the team

• Build, monitor, and continuously optimize work queues to ensure cases are prioritized, assigned, and resolved with

measurable throughput

• Contribute hands-on to delivery including code review, design input, and implementation support for complex cases

• Identify patterns in repetitive custom implementation work and lead the transformation of those patterns into

reusable software features

• Participate in quarterly and annual planning, translating business priorities into team-level delivery commitments

• Partner with Product, Scrum Masters, and other Engineering Managers to drive cross-functional initiatives

• Monitor AI utilization metrics in alignment with organizational targets

• Ensure decisions are grounded in business objectives and client impact

What you will bring

• Bachelor’s degree in software engineering or a related field

• Minimum 8 years of software engineering experience building and maintaining large-scale enterprise applications

• Minimum 2 years managing a software engineering team, with demonstrated success leading in a support or queue-

based delivery environment where work is demand-driven and priorities shift frequently

• Demonstrated experience in a support or queue-based delivery environment, with personal hands-on exposure to

triaging incoming cases, managing shifting priorities, and resolving work in a fast-paced, demand-driven setting• Proven ability to build and optimize work queues, define SLA-aligned triage rules, and establish throughput metrics,

with the discipline to context-switch and reprioritize continuously without losing accountability for in-flight

commitments

• Proven track record of mentoring and coaching engineers daily, not just during formal review cycles

• Demonstrated ability to identify repetitive implementation patterns and drive their conversion into reusable

software features or automation

• Experience assessing and managing individual contributor performance

• Expertise in Azure-based software architecture and .NET Core development

• Proficiency in Angular development and SQL Server relational storage design

• Experience supporting enterprise applications in production with customer-sensitive SLAs

• Excellent written and verbal communication skills

• Strong problem analysis and problem-solving skills under time-sensitive conditions

• Experience with customer support ticketing systems and CRM software is a plus.

What we would like to see

• • Healthcare domain knowledge, particularly in revenue cycle management or claims processing

• • Practical knowledge of EDI healthcare messages

• • Familiarity with AI-assisted development tooling and agent-based automation frameworks such as Azure AI Foundry

• • Experience with DevOps practices including Azure DevOps pipelines and branch management

• • Customer Service experience preferred

• • Salesforce.com experience a plus

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive .

finthrive.com/why-

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore

our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague’s experience by actively seeking new perks and benefits. For

the most up-to-date offerings visit https://finthrive.com/careers-benefit .

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being

Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the

environment of the work group, maintain a focus on self-development and seek out continuous feedback and

learning opportunities

• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA,

and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of

Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance

concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of

confidentiality obligationsPhysical Demands

The physical demands and work environment characteristics described at described here are representative of those that

a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made

to enable individuals with disabilities to perform the essential functions.

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in

Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order

Number 4, and applicable state regulations.

© 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities.

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