Head Service Delivery & Operations

We're Hiring | Head Service Delivery & Operations Location: Bangalore Are you an experienced IT leader with a passion for driving operational excellence, service transformation, and customer-centric delivery We are looking for a Head Service Delivery & Operations to lead end-to-end IT service delivery across the organization and play a key role in building a high-performing, scalable, and business-aligned IT services function. Key Responsibilities Lead end-to-end IT Service Delivery & Operations across multiple technology domains.Drive operational excellence, service quality, availability, reliability, and customer satisfaction.Manage ITSM processes including Incident, Problem, Change, Capacity, Availability, and Service Continuity Management.Establish governance frameworks, service reviews, operational dashboards, and executive reporting.Lead automation, process standardization, and continuous service improvement initiatives.Oversee resource planning, capacity management, budgeting, and operational efficiency.Partner with business stakeholders to align IT services with strategic business objectives.Manage vendors, managed service providers, and technology partners to ensure SLA compliance and value realization.Build, mentor, and lead high-performing teams while fostering a culture of collaboration, innovation, and accountability.What We're Looking For 15+ years of experience in IT Operations, Service Delivery, Infrastructure, Enterprise Applications, or Managed Services.Proven leadership experience managing large, multi-functional IT organizations.Strong expertise in IT Service Management (ITSM), governance, stakeholder management, and vendor management.Demonstrated success in driving operational excellence, automation, and digital transformation initiatives.Experience working with executive leadership in complex enterprise environments.Preferred Qualifications Experience in Pharmaceutical, Life Sciences, Manufacturing, Healthcare, or other regulated industries.Exposure to Enterprise Applications, Cloud Infrastructure, Manufacturing Systems, Quality & Compliance Platforms, and Digital Operations.ITIL, PMP, COBIT, Lean Six Sigma, or equivalent certifications are preferred.If you're ready to lead enterprise-scale IT operations and drive service excellence, we'd love to hear from you. Interested candidates can share their updated resume at tanishka@firstconnecthcs.com with the subject line: "Application Head Service Delivery & Operations". Compensation: 4,000,000.00 - 5,000,000.00 per year Work Location: In person We're Hiring | Head Service Delivery & Operations Location: Bangalore Are you an experienced IT leader with a passion for driving operational excellence, service transformation, and customer-centric delivery We are looking for a Head Service Delivery & Operations to lead end-to-end IT service delivery across the organization and play a key role in building a high-performing, scalable, and business-aligned IT services function. Key Responsibilities Lead end-to-end IT Service Delivery & Operations across multiple technology domains.Drive operational excellence, service quality, availability, reliability, and customer satisfaction.Manage ITSM processes including Incident, Problem, Change, Capacity, Availability, and Service Continuity Management.Establish governance frameworks, service reviews, operational dashboards, and executive reporting.Lead automation, process standardization, and continuous service improvement initiatives.Oversee resource planning, capacity management, budgeting, and operational efficiency.Partner with business stakeholders to align IT services with strategic business objectives.Manage vendors, managed service providers, and technology partners to ensure SLA compliance and value realization.Build, mentor, and lead high-performing teams while fostering a culture of collaboration, innovation, and accountability.What We're Looking For 15+ years of experience in IT Operations, Service Delivery, Infrastructure, Enterprise Applications, or Managed Services.Proven leadership experience managing large, multi-functional IT organizations.Strong expertise in IT Service Management (ITSM), governance, stakeholder management, and vendor management.Demonstrated success in driving operational excellence, automation, and digital transformation initiatives.Experience working with executive leadership in complex enterprise environments.Preferred Qualifications Experience in Pharmaceutical, Life Sciences, Manufacturing, Healthcare, or other regulated industries.Exposure to Enterprise Applications, Cloud Infrastructure, Manufacturing Systems, Quality & Compliance Platforms, and Digital Operations.ITIL, PMP, COBIT, Lean Six Sigma, or equivalent certifications are preferred.If you're ready to lead enterprise-scale IT operations and drive service excellence, we'd love to hear from you. Interested candidates can share their updated resume at tanishka@firstconnecthcs.com w