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About the role
First IT Solutions
Required Technical Skill Set Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus. Total IT Experience : 7-10 years Experience on Dynamics: CRM 4+ years Desired Competencies (Technical/Behavioral Competency) Must-Have • Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation • Experience with Banking and Financial services customers a plus • Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements • Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames • Experience in maintaining requirement traceability matrix • Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT • Experience of functional analysis, gap-fit analysis and functional support • Analyze client’s business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions • Bridge between business and IT and guide development team on requirements and functional aspects • Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system • Assist business SMEs on user acceptance testing • Experience in preparing end user training materials • Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective • Client facing, assertive, excellent communication
Job Status: Full Time
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Contact: 703-349-1004
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