Source description
About the role
Sorry, Internet Explorer 11 is no longer supported by SmartRecruiters
Please update to one of the following browsers:
- Google Chrome
- Microsoft Edge
- Apple Safari
- Mozilla Firefox
You can find details about supported web browsers here.
SalesForce Functional SME for Service Center
- Pleasanton, CA, USA, Pleasanton, CA
- Full-time
Company Description
First IT Solutions
Job Description
Relevant Experience (Yrs) : 10+ Years
10+ years of relevant consulting
Extensive experience in writing BRD, Functional Specification documents, and project management
Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
In-depth understanding of the capabilities and constraints of CRM application
Experience in solution design, implementation and testing of the CRM applications
Applied knowledge of CRM and the Service
Must have good experience in business analysis, group facilitation, software design ,development and Testing
Qualifications
Preferred Experience
Consultant Certification is a plus
Contact Center Business Process / Sales Process
Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
Experience with CRM Projects especially with SFDC implementation a huge plus
Additional Information
Job Status: Full Time
Eligibility: EAD GC or GC or US Citizens
Share the Profiles to mkonni(at)1stitsolutions(dot)com
Contact: 703-349-1214
Keep the subject line with Job Title and Location
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
Job Location
Google Maps requires functional cookies to be enabled
SalesForce Functional SME for Service Center
- Pleasanton, CA, USA, Pleasanton, CA
- Full-time
More at First IT Solutions