Source description
About the role
Tech Tammina LLC
Relevant Experience (Yrs) :
10+ Years Technical/ Managerial Skills : · 10+ years of relevant consulting · Extensive experience in writing BRD, Functional Specification documents, and project management · Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status · Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) · In-depth understanding of the capabilities and constraints of CRM application · Experience in solution design, implementation and testing of the CRM applications · Applied knowledge of CRM and the Service · Must have good experience in business analysis, group facilitation, software design ,development and Testing Preferred Experience: · Consultant Certification is a plus · Contact Center Business Process / Sales Process · Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial · Experience with CRM Projects especially with SFDC implementation a huge plus Roles & Responsibilities: · Functional SME/Analyst resource with knowledge of Contact Center and CRM functions to assist and guide business in the CRM requirement definition and Testing Managers to define testing strategy · Work with business to extract and refine requirements and provide leadership in the decision making process · Work with other team members to clearly articulate business requirements and documentation. · Work with implementation team to ensure business requirements are addressed in the solution design/implementation Additional Skills: · Experience in consulting for CRM (preferably Salesforce.com or Peoplesoft CRM) based projects · Excellent client communication and relationship skills are a must · Experience in using Industry Standard Project Management methodologies and processes Education : Bachelors or Masters
please share your profile to mdanish(at)1stitsolutions.com
Job Status: Full Time / Permanent
Eligibility: EAD GC/ GC/ US Citizen
Share the Profiles to mdanish(at)1stitsolution.com
Contact: 703 349 1004
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