Source description
About the role
First IT Solutions
Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for following areas
Incident Management (IT Service Management)
Change Request Management (ChaRM)
Managing Solution Manager Projects and Blueprint
Integration with ARIS
Strong knowledge of various Solution Manager Features
In depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager
Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.
Knowledge of SAP CRM Service Module is an added advantage.
Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations
Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities
Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
Extensive experience in Onsite-Offshore working model.
Job Status: Permanent
Share the Profiles to mdanish(at)1stitsolutions.com
Contact: 703-349-1004
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