Technical Customer Support Engineer II

Description The Position We are seeking a Technical Customer Support Engineer II who is passionate about helping customers, solving problems, and improving user experiences. You ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services. Responsibilities Skills You should: Problem solver,Independent worker, logical and critical thinker. Highly adaptable to a new working environment. Ability in Learning new skills and applying them for efficient customer issue resolutions. Ability to work in 24/7 rotational shifts. Client oriented thinking, ensuring high customer satisfaction indices. Collaboration with cross-functional teams. Ability to explain technical concepts to non-technical individuals. Required Skills: Excellent communication and interpersonal skills. Excellent comprehension skills. Bachelor s degree or equivalent experience. 4+ years in a Technical support role in SaaS enterprise products. Strong Experience with SQL for querying databases. Strong Experience in REST APIs, Postman, Kibana, Grafana. Strong collaboration skills with cross functional teams. Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs. Basic Knowledge on cloud technologies. Good Python knowledge. Having a background in the clean energy domain is an added advantage. Qualifications Bachelors or Masters degree in Computer Science, Engineering, or a related field. Why Join Uplight in Leading the Fight Against Climate Change At Uplight, were not just offering a job were offering a chance to be part of the solution to one of the worlds biggest challenges. As a certified B Corporation, were deeply committed to both social and environmental responsibility. Heres why you should join our team of passionate Uplighters: Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future. Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation. Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally. Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds. Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributionsrecognized. Together, we can build a brighter tomorrow. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.