Application Support Analyst

Technical and Personal Skills: 5+ years hands-on application support experience in a similar role Demonstrated knowledge and experience supporting contemporary SaaS/Cloud platforms Strong understanding of data integration concepts Strong analytical, debugging, problem-solving skills and attention to detail Experience working in an ITIL environment Demonstrated exceptional customer service, verbal/written communication and collaboration skills with a variety of stakeholders with varying technical expertise Experience working independently and proactively whilst demonstrating impeccable risk identification/mitigation and time management skills Demonstrated ability to proactively investigate and initiate opportunities for system and business improvement. Proven ability to write quality, fit-for-purpose documentation including, but not limited to KB articles, end-user guides and technical release notes. A desire, passion, and tenacity to set a personal vision and truly make a difference in the work you do with your colleagues. You enjoy a challenge and draw energy from solving problems. Aptitude and passion for expanding your expertise as needed by a role and demonstrated self-commitment to maintaining your knowledge of emerging technologies, standards, and frameworks.