Senior Developer - CX Implementation

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Job Title: Voice Bot Developer / Conversational AI Engineer Role Overview We are looking for a Voice Bot Developer to design, build, and optimize intelligent voice-based conversational systems. You will work on creating natural, scalable, and efficient voice interactions using speech recognition, NLP, and AI technologies. Key Responsibilities Design and develop voice bots using platforms like Google Dialogflow, Amazon Lex, or Microsoft Azure Bot Service Build conversational flows, intents, entities, and dialogue management systems Integrate speech-to-text (STT) and text-to-speech (TTS) services Connect voice bots with backend systems (APIs, databases, CRM tools) Optimize conversation design for better user experience and accuracy Monitor bot performance and continuously improve based on analytics Implement multilingual and regional language support where required Ensure security, scalability, and reliability of deployed solutions Required Skills Experience with NLP and conversational AI concepts Hands-on experience with STT/TTS technologies Familiarity with REST APIs and cloud platforms (AWS, GCP, or Azure) Understanding of dialogue design and user intent mapping Debugging and performance optimization skills Preferred Skills Experience with frameworks like Rasa or Botpress Knowledge of machine learning basics Experience in voice UX (VUX) design Exposure to telephony integrations (e.g., SIP, IVR systems) Familiarity with analytics tools for conversational insights Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.