Service Delivery Management

As a member of the FIS team, you will have the opportunity to work on challenging issues in financial services and technology. Our team values openness, collaboration, entrepreneurship, passion, and fun. Role Overview: Our Service Delivery team plays a crucial role in maintaining stable, secure, and high-quality operations across payment platforms and production environments. We are committed to meeting service level agreements and ensuring 24/7 availability and responsiveness. Key Responsibilities: - Own end-to-end service delivery for mission-critical payment operations - Ensure stability, security, and performance of production environments supporting financial services at scale - Lead operational strategy and execution by aligning capabilities with business priorities - Provide leadership to high-performing teams, focusing on accountability and continuous learning - Drive governance, risk management, and operational control to ensure compliance and resilience - Drive continuous improvement and cost efficiency through operational enhancements and optimization - Collaborate with technology, product, and business leadership to define operational priorities and strategies Qualifications Required: - Strategic Leadership & Ownership: Ability to define and execute service delivery strategy aligned with business priorities - Operational Excellence & Service Management: Deep understanding of IT production operations and service lifecycle - Risk, Governance & Resilience: Strong risk management mindset and expertise in disaster recovery - Ability to establish governance across distributed teams and environments Join us at FIS to be a part of a dynamic team that values leadership, accountability, and continuous improvement in the financial technology industry. As a member of the FIS team, you will have the opportunity to work on challenging issues in financial services and technology. Our team values openness, collaboration, entrepreneurship, passion, and fun. Role Overview: Our Service Delivery team plays a crucial role in maintaining stable, secure, and high-quality operations across payment platforms and production environments. We are committed to meeting service level agreements and ensuring 24/7 availability and responsiveness. Key Responsibilities: - Own end-to-end service delivery for mission-critical payment operations - Ensure stability, security, and performance of production environments supporting financial services at scale - Lead operational strategy and execution by aligning capabilities with business priorities - Provide leadership to high-performing teams, focusing on accountability and continuous learning - Drive governance, risk management, and operational control to ensure compliance and resilience - Drive continuous improvement and cost efficiency through operational enhancements and optimization - Collaborate with technology, product, and business leadership to define operational priorities and strategies Qualifications Required: - Strategic Leadership & Ownership: Ability to define and execute service delivery strategy aligned with business priorities - Operational Excellence & Service Management: Deep understanding of IT production operations and service lifecycle - Risk, Governance & Resilience: Strong risk management mindset and expertise in disaster recovery - Ability to establish governance across distributed teams and environments Join us at FIS to be a part of a dynamic team that values leadership, accountability, and continuous improvement in the financial technology industry.