Senior Certinia PSA Cloud Administrator

As a Senior Certinia PSA Cloud Administrator at Five9, you will play a crucial role in supporting the Business Technology Applications Delivery team by being the technical owner and primary hands-on admin for the mission-critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce). Your responsibilities will include: - Serving as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions. - Hands-on experience in Certinia PSA configuration, including configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting. - Experience with Salesforce Flows, user roles, field level security, automation rules, and reporting dashboards. - Maintaining and governing PSA system data to ensure accuracy in project records, resource allocations, and time tracking. - Possessing deep, hands-on implementation and configuration of core Certinia PSA modules, driving continuous improvement of the PSA solution. - Leveraging deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions. - Staying current with Certinia platform releases and proactively recommending the adoption of new features. - Utilizing strong debugging, problem-solving, and analytical skills to resolve technical issues and maintain platform health. - Acting as the primary point of contact for PSA-related questions, escalations, enhancements, and training. - Partnering closely with Professional Services, Customer Success, and RevOps leaders to translate strategic business goals into scalable technical solutions. - Supporting UAT and change management activities for features and processes implemented. Key Requirements: - Bachelor's/master's degree in computer science, Information Science, or related technical field (or equivalent experience). - 5+ years of progressive experience on the Salesforce platform as Senior Consultant, or Senior Admin roles. - 3+ years of hands-on Certinia (FinancialForce) experience, focused on PS Cloud (PSA); Customer Success experience strongly preferred. - PSA System Administration certification is required. - Salesforce Advanced Admin certification required. - Deep familiarity with PSA concepts in a SaaS or services context. - Strong analytical, problem-solving, and troubleshooting skills with a focus on performance, scalability, and maintainability. - Excellent communication skills; able to explain technical designs and trade-offs to both technical and business stakeholders. - Experience working in Agile or iterative delivery environments is preferred. - PSA implementation experience is preferred. Why You'll Love This Role: - You'll be the senior authority for our Certinia PSA and Customer Success stack, directly shaping how we operate and scale our global services business. - You'll own both solution and hands-on delivery, leading key design decisions while still writing critical pieces of code and integration logic. - You'll collaborate with senior leaders across Professional Services, Success, and RevOps, with clear visibility into how your work impacts margins, utilization, and customer outcomes. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Join us in bringing joy to customer experience at Five9, a leading provider of cloud contact center software. As a Senior Certinia PSA Cloud Administrator at Five9, you will play a crucial role in supporting the Business Technology Applications Delivery team by being the technical owner and primary hands-on admin for the mission-critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce). Your responsibilities will include: - Serving as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions. - Hands-on experience in Certinia PSA configuration, including configuring project, milestones, resource scheduling, time/expense, billing, and revenue forecasting. - Experience with Salesforce Flows, user roles, field level security, automation rules, and reporting dashboards. - Maintaining and governing PSA system data to ensure accuracy in project records, resource allocations, and time tracking. - Possessing deep, hands-on implementation and configuration of core Certinia PSA modules, driving continuous improvement of the PSA solution. - Leveraging deep knowledge of the PSA data model, object relationships, and end-to-end services processes to architect and implement effective solutions. - Staying current with Certinia platform releases and proactively recommending the adoption of new features. - Utili