Business Systems Analyst - IT

As a Systems Analyst - IT at Flex in Chennai, you will have the opportunity to work in a supportive, inclusive, and collaborative environment where your contributions will help build innovative products that make a difference in the world. If you are passionate about this role, even if you don't meet all the criteria listed, we encourage you to apply and be a part of our extraordinary team. Role Overview: - Take ownership of user problems and proactively address user issues. - Monitor alerts and report any issues that could impact the business significantly. - Troubleshoot and provide solutions for problems, including code fixes and testing. - Enhance application availability and performance through application monitoring solutions. - Conduct root-cause analysis and propose corrective action plans when necessary. - Follow established processes for issue resolution and escalate unresolved issues to the appropriate teams. - Manage reports, requests, SLA maintenance, and account payable records. - Ensure timely delivery of assigned tasks and adhere to support delivery guidelines. - Identify and learn about the software supported by the organization. - Propose process improvements and automation possibilities. - Communicate effectively with users, development teams, and support teams during downtimes. - Collaborate with stakeholders to ensure a bug-free system for end users. Qualifications Required: - Bachelor's or Master's degree in Engineering. - 0 to 2 years of experience in production support (L2 and L3 support). - Strong knowledge of SQL, SSIS, SSRS, and intermediate knowledge of Dot Net. - Experience in Data Management/ETL projects. - Ability to lead efficiency improvement ideas and provide leadership to the team. - Strong sense of urgency for high severity incidents. - Motivated to be part of the Systems team with an interest in display technology. - Passion for problem-solving and root cause analysis. - Basic ability to edit Dot Net scripts is a plus. - Willingness to work in rotational shifts, including weekends. - Strong communication, presentation, and writing skills. Additional Details: - Flex pays for all costs associated with the application process. - Flex is an Equal Opportunity Employer and does not discriminate based on various factors. - Reasonable accommodations are provided for applicants with disabilities. By joining Flex, you will have the opportunity to grow professionally, contribute to meaningful projects, and work in a diverse and inclusive environment. We look forward to welcoming you to our team and creating extraordinary products together. As a Systems Analyst - IT at Flex in Chennai, you will have the opportunity to work in a supportive, inclusive, and collaborative environment where your contributions will help build innovative products that make a difference in the world. If you are passionate about this role, even if you don't meet all the criteria listed, we encourage you to apply and be a part of our extraordinary team. Role Overview: - Take ownership of user problems and proactively address user issues. - Monitor alerts and report any issues that could impact the business significantly. - Troubleshoot and provide solutions for problems, including code fixes and testing. - Enhance application availability and performance through application monitoring solutions. - Conduct root-cause analysis and propose corrective action plans when necessary. - Follow established processes for issue resolution and escalate unresolved issues to the appropriate teams. - Manage reports, requests, SLA maintenance, and account payable records. - Ensure timely delivery of assigned tasks and adhere to support delivery guidelines. - Identify and learn about the software supported by the organization. - Propose process improvements and automation possibilities. - Communicate effectively with users, development teams, and support teams during downtimes. - Collaborate with stakeholders to ensure a bug-free system for end users. Qualifications Required: - Bachelor's or Master's degree in Engineering. - 0 to 2 years of experience in production support (L2 and L3 support). - Strong knowledge of SQL, SSIS, SSRS, and intermediate knowledge of Dot Net. - Experience in Data Management/ETL projects. - Ability to lead efficiency improvement ideas and provide leadership to the team. - Strong sense of urgency for high severity incidents. - Motivated to be part of the Systems team with an interest in display technology. - Passion for problem-solving and root cause analysis. - Basic ability to edit Dot Net scripts is a plus. - Willingness to work in rotational shifts, including weekends. - Strong communication, presentation, and writing skills. Additional Details: - Flex pays for all costs associated with the application process. - Flex is an Equal Opportunity Employer and does not discriminate based on various factors. - Reasonable accommodations are provided for applicants with disab