Product Support Executive

Role Overview: You will be joining Flexmoney Technologies, India's embedded credit infrastructure platform, which connects banks and NBFCs with a vast network of merchants across different sales channels. As part of our high-growth phase, you will play a crucial role in expanding aggressively across enterprise merchants. This position represents a high-ownership marketing opportunity at an exciting inflection point for our company. Key Responsibilities: - Serve as the primary point of contact for our customers (Merchants) and partners (Merchant Aggregators) to address queries and issues related to Flexmoney's products. - Provide support to customers and partners through all communication channels available. - Conduct Root Cause Analysis (RCA) of reported issues utilizing data and product integration knowledge. - Collaborate with the Product and Engineering teams to enhance efficiency, resolve issues, and ensure partner satisfaction by coordinating with multiple teams from Flexmoney and lenders. - Contribute to best practices, knowledge sharing, process automation, and ideation to enhance customer experience, reduce manual efforts, and propose new processes. - Establish and maintain a knowledge library for reference. - Engage with external partners and internal stakeholders to facilitate testing, including User Acceptance Testing of new features. - Evaluate and propose innovative solutions and workarounds for customer requirements. - Proactively handle support requests by providing timely updates to clients and adhering to SLA guidelines. Qualification Required: - BTech/BE degree in IT, Computer Engineering, or a related field. - Experience Level: 0-1 years. Skills Required: - Highly analytical with strong problem-solving abilities. - Proficiency in SQL and other database queries. - Excellent communication skills. - Availability to work in shifts and weekends. - Flexible and enthusiastic approach to work, with a keen interest in learning new tools and techniques to solve business problems. - Ability to collaborate with internal and external stakeholders effectively. - Strong multitasking skills, with a drive to learn, execute, and excel. - Self-starter with a passion for technology solutions. - Most importantly, a strong willingness to learn and adapt. Additional Details: The location for this role is in Mumbai (WFO). Role Overview: You will be joining Flexmoney Technologies, India's embedded credit infrastructure platform, which connects banks and NBFCs with a vast network of merchants across different sales channels. As part of our high-growth phase, you will play a crucial role in expanding aggressively across enterprise merchants. This position represents a high-ownership marketing opportunity at an exciting inflection point for our company. Key Responsibilities: - Serve as the primary point of contact for our customers (Merchants) and partners (Merchant Aggregators) to address queries and issues related to Flexmoney's products. - Provide support to customers and partners through all communication channels available. - Conduct Root Cause Analysis (RCA) of reported issues utilizing data and product integration knowledge. - Collaborate with the Product and Engineering teams to enhance efficiency, resolve issues, and ensure partner satisfaction by coordinating with multiple teams from Flexmoney and lenders. - Contribute to best practices, knowledge sharing, process automation, and ideation to enhance customer experience, reduce manual efforts, and propose new processes. - Establish and maintain a knowledge library for reference. - Engage with external partners and internal stakeholders to facilitate testing, including User Acceptance Testing of new features. - Evaluate and propose innovative solutions and workarounds for customer requirements. - Proactively handle support requests by providing timely updates to clients and adhering to SLA guidelines. Qualification Required: - BTech/BE degree in IT, Computer Engineering, or a related field. - Experience Level: 0-1 years. Skills Required: - Highly analytical with strong problem-solving abilities. - Proficiency in SQL and other database queries. - Excellent communication skills. - Availability to work in shifts and weekends. - Flexible and enthusiastic approach to work, with a keen interest in learning new tools and techniques to solve business problems. - Ability to collaborate with internal and external stakeholders effectively. - Strong multitasking skills, with a drive to learn, execute, and excel. - Self-starter with a passion for technology solutions. - Most importantly, a strong willingness to learn and adapt. Additional Details: The location for this role is in Mumbai (WFO).