Source description
About the role
Partner Support: Handle incoming partner product issues, troubleshooting requests, and implementation assistance.
Module Specialization: Develop and maintain subject matter expertise in assigned FloQast modules; act as a go-to expert for configuration and delivery nuances.
Direct Shadowing: Serve as the primary shadowing resource for partner consultants during early implementations or new module delivery; observe performance and provide coaching.
Partner Consultant Onboarding: Facilitate technical onboarding for new consultants, including training on methodology and module setup.
Enablement Ownership: Create and maintain partner-facing enablement materials (FAQs, documentation, checklists) based on support trends.
Quarterly Customer Implementation: Directly implement one low-complexity customer project per quarter to maintain current delivery skills and best-practice alignment.
Professional Services Alignment: Participate in Accounting Technology Consultant-aligned training, education, and collaboration forums to stay current with delivery methodology.
Any other tasks that may be assigned to help the company meet its goals.
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