AutoCAD Technical Support Associate (Hyderabad)

We are hiring an AutoCAD Technical Support Associate based in Hyderabad . You will work with our product development team on CAD-based tasks and documentation. You will also handle client support answering queries and providing in office assistance. This role is best suited for someone with a Civil Engineering or Architecture background who is comfortable working directly with clients. Key Responsibilities - Support the product development team by preparing CAD drawings using our custom AutoCAD plugin. - Prepare and maintain clear, accurate product documentation. - Resolve product-related queries through multiple support channels ticketing system, 1-on-1 online calls, and in-person meetings. - Work at client sites to provide direct technical support to clients and end users. Qualifications - Bachelor's degree in Civil Engineering or Architecture from a recognized institution. - Practical knowledge of local Development Control Regulations (DCR). - 12 years of experience in technical support, AutoCAD-based roles, or client-facing environments (added advantage) . - Prior experience in on-field operations (added advantage) . .