SOC Analyst

Key Responsibilities Monitoring and alert handling using tools such as Grafana Cloud and AWS CloudWatch Ticket management through Freshservice or similar ITSM platforms Customer communication via email and incident notifications Incident troubleshooting and escalation as per defined runbooks DDoS monitoring and escalation AWS operational and security incident support Endpoint security monitoring and management Support for OTT, DRM, Watermarking, and EV charging security-related platforms Required Skill 3-5 years of experience in SOC, Service Operations, NOC, or Cloud Operations Basic to intermediate knowledge of AWS Cloud services Understanding of Windows and Linux environment Experience with monitoring, alerting, and incident management tools Experience in ticket handling and customer communications Good verbal and written English communication skills Knowledge of scripting (PowerShell, Bash, or Python) will be an added advantage Work Location & Shift Requirement Location: Noida Night shifts may be performed remotely based on customer approval 24x7 rotational shift support