Security Operations Specialist (Ghaziabad)

Title: Security & Service Operations Engineer Location: Noida, Uttar Pradesh 201309 (24x7, Rotational Shift) Duration: 1-year contract Company: US-based MNC Company Overview: - Fluidech is a technology consulting and managed services firm focused on cybersecurity. - Founded in 2014 and headquartered in Gurugram and today with a client base spanning over 100 organisations worldwide Fluidech designs IT solutions aligned with business objectives, fostering trusted relationships and delivering measurable performance improvements. - Established as a born-in-the-cloud company, Fluidech has evolved into a trusted technology partner that helps businesses build (Cloud & Infrastructure), automate (DevOps), and secure (Cyber Security services). Our solutions span diverse industry verticals, aligned with each clients business goals. - In addition to holding ISO 9001 and ISO 27001 certifications and an award-winning cybersecurity team, the company has a solid value proposition in its GRC services across frameworks, including but not limited to NCIIPCs CAF, SEBIs CSCRF, and others. Position Overview We have an immediate requirement for 3 L1 Security & Service Operations Engineers for a customer engagement supporting AWS-hosted services and security operations. Work Location & Shift Requirements - Customer location: Noida - Initial 3 months: Work from the customer site for training and onboarding - Post-training: Night shifts may be performed remotely based on customer approval - 24x7 rotational shift support: - Weekdays: 3 shifts of 8 hours - Weekends: 2 shifts of 12 hours Key Responsibilities - Monitoring and alert handling using tools such as Grafana Cloud and AWS CloudWatch - Ticket management through Freshservice or similar ITSM platforms - Customer communication via email and incident notifications - Incident troubleshooting and escalation as per defined runbooks - DDoS monitoring and escalation - AWS operational and security incident support - Endpoint securit .