Sr.Technical Engineer

Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads. Troubleshoot POS software, hardware, and peripheral devices to ensure smooth operation. Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls) promptly. Handle payment transaction, settlement, and connectivity issues efficiently. Perform device provisioning, configuration, and MDM management with precision. Offer remote troubleshooting support to field devices and analyze system logs to identify root causes. Document troubleshooting steps and maintain knowledge base articles. Collaborate with Level 1, Level 2, Level 3 teams and external vendors, ensuring issues are resolved within defined SLA timelines while maintaining clear and professional communication with clients throughout the issue resolution process. Job Requirements Knowledge of POS systems and payment processing workflows is essential. Understanding of EMV, NFC, card payment devices, and networking basics (LAN/WAN, TCP/IP, VPN, Firewalls) is required. Experience with Android & iOS device support, log analysis, and troubleshooting is necessary. Familiarity with MDM tools and remote support tools is expected. Good communication skills (verbal & written), strong interpersonal and customer-handling skills, problem-solving and analytical mindset, and the ability to work in a fast-paced support environment are vital. Must be flexible to work in rotational shifts, including night shifts, and function effectively as a team player with strong coordination skills.