Director, UX & Research

Job Title: Director of UX & Research Location: Austin, Texas Reports To: Sr. Director of Strategy & Product Operations Company: Accruent

About Accruent

Accruent is a global leader in intelligent asset, facilities, and real estate management software, helping organizations connect their physical world to their digital future. Our platform powers mission-critical operations for thousands of customers worldwide, from Fortune 500 enterprises to fast-growing disruptors. Backed by Fortive (NYSE: FTV), we combine the agility of a SaaS innovator with the scale and discipline of an established global enterprise. At Accruent, we’re building technology that enables customers to make smarter, faster, data-driven decisions.

Position Overview At the heart of our mission is a simple belief: technology should feel like magic. We are seeking a Director of UX & Design to be the guardian of that magic. In this role, you will bridge the gap between high-level vision and tactile everyday moments that make our customers' lives better. You will lead, mentor, and inspire a multidisciplinary team, serving as the bridge-builder across the organization to ensure every pixel we ship serves a human purpose. If you are a bold leader who can balance the rigor of Design Engineering with the heart of user-centered design, we’ve built a seat at the table just for you.

What You’ll Do

Design Strategy & Vision: Define and evangelize an aspirational design vision that aligns with our long-term company goals and sets a new standard for vast portfolio of products. Team Leadership: Recruit, mentor, and scale a high-performing team of Product Designers and User Researchers, fostering a culture of radical accountability and creative excellence. Design Systems & Engineering: Direct the evolution of our global design system, ensuring seamless handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries. User-Centered Discovery: Lead deep-dive user research and customer empathy initiatives to uncover market whitespace and validate complex solutions before they hit the roadmap. Experimental Rigor: Spearhead a robust experimentation culture, utilizing A/B testing and user research to relentlessly optimize user journeys and business outcomes. AI Innovation: Integrate cutting-edge AI tools for design into the team’s workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output. Cross-Functional Orchestration: Work in lockstep with Product Management and Engineering leadership to balance aesthetic excellence with technical feasibility and business ROI. Portfolio Experience Leadership: Own experience coherence across a diverse multi‑product portfolio, driving convergence, simplification, and consistent interaction patterns while respecting product‑specific workflows.

What Success Looks Like UX Leadership: A frictionless, category-leading user experience that establishes Accruent as the "must-have" solution in the market. Craft Excellence : Set and uphold a high bar for interaction design, information architecture, and product storytelling through regular critique, design reviews, and quality frameworks. Operational Velocity: A highly efficient design-to-development pipeline supported by a mature design system and AI-augmented workflows. Evidence-Based Design: A measurable increase in product adoption and engagement driven by a rigorous "test-and-learn" philosophy. Organizational Trust: A unified engine where Design is viewed as a strategic partner to Engineering and Go To Market teams.

What You Bring Proven Leadership: 10+ years of experience in UX/Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams. Strategic Mindset: A portfolio of successful product outcomes where you led the journey from abstract vision to a high-impact, measurable market win. Technical Sophistication: Deep expertise in Design Engineering, user-centered design (UCD), and managing complex design systems at scale. Research & Analytics Fluency: Proficiency in leveraging qualitative research and quantitative data (A/B testing, usage metrics) to drive high conviction design decisions. AI Literacy: Demonstrated experience using or implementing AI tools to optimize design processes and enhance the end-user experience. Stakeholder Mastery: The ability to navigate organizational complexity and communicate the business value of design to C-suite stakeholders. Education: Bachelor’s degree in Design, or a related field required; Master’s degree preferred.

Preferred Qualifications

• Experience in Product-Led Growth (PLG) environments. Familiarity with modern analytics and experimentation platforms (e.g., Amplitude, Mixpanel, Pendo). Background in enterprise SaaS or complex, workflow-based data products. Experience scaling global design teams across multiple time zones and product lines.

• Ready to Build What’s Next? If you’re a growth-driven SaaS product leader who thrives on building, scaling, and leading through change - join us. At Accruent, you won’t just manage a business, you’ll define its future.