Engineer Tech Support

Job Title: L1 Technical Support Engineer (Linux) Location: Coimbatore, Tamil Nadu Job Type: Full-time Experience: 13 Years About the Role We are looking for a dedicated and enthusiastic L1 Technical Support Engineer (Linux) to join our IT Support team. The ideal candidate will be responsible for providing first-level technical support, monitoring Linux servers, troubleshooting system issues, and ensuring smooth day-to-day operations. Key Responsibilities Provide Level 1 technical support for Linux-based environments.Monitor servers, applications, and infrastructure components.Troubleshoot basic Linux OS, user access, and application-related issues.Manage user accounts, file permissions, and system services.Analyze system logs and identify potential issues.Handle incidents and service requests through ticketing tools.Escalate complex issues to L2/L3 teams as needed.Perform routine health checks, backups verification, and maintenance activities.Maintain accurate documentation of incidents and resolutions.Ensure adherence to SLA and support processes.Required Skills Hands-on experience with Linux operating systems (RHEL, CentOS, Ubuntu, Rocky Linux).Good knowledge of Linux commands and troubleshooting.Understanding of user management, permissions, process management, and system services.Basic networking knowledge (TCP/IP, DNS, DHCP, SSH).Experience with ticketing tools such as ServiceNow, Jira, Freshservice, or similar.Good understanding of server monitoring and log analysis.Basic Shell/Bash scripting knowledge is an added advantage.Qualifications Bachelor's Degree or Diploma in Computer Science, IT, or a related field.Linux certifications such as RHCSA, RHCE, Linux+, or LPIC are preferred but not mandatory.Required Skills & Competencies Strong troubleshooting and analytical skills.Good verbal and written communication.Customer-focused mindset.Ability to work in rotational shifts.Team player with a proactive approach.Compensation: 20,000.00 - 35,000.00 per month Work Location: In person .