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About the role
Location: Chennai Shift: 24/7 Rotational Shift Looking for immediate joiners Provide first-level technical support for desktops, laptops, printers, and other IT peripherals Install, configure, and troubleshoot Windows OS and standard applications Manage user accounts, permissions, and passwords (Active Directory) Configure and troubleshoot Outlook and MS Office applications Basic network troubleshooting (LAN/WAN, VPN, IP configuration) Handle hardware issues and coordinate with vendors for warranty support Perform system upgrades, patches, and antivirus updates Maintain IT asset inventory and documentation Log and track tickets using ITSM tools Provide remote support to end-users when required
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