Software Engineer

Exp- 7-10 Yrs Responsibilities: · Work with clients and provide leadership on ITSM best practices · Gather and understand requirements from clients · Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes · Design, develop and implement ServiceNow ITSM solutions · Develop and test all ServiceNow and ITSM Applications Suite Implementations · Install and Configure ServiceNow infrastructure environment · Assist in designing, developing and product demonstration of product · Participate in Project team collaboration sessions with PM, ITTL engineers and administrators · Provide support for existing production applications and recommend opportunities for enhancements · Design and configure user experiences using ServiceNow Next Experience, UI Builder, and Workspace technologies · Apply ServiceNow UX standards, personas, and design patterns consistently across modules · Configure and maintain: o UI Policies o Client Scripts o Catalog UI elements o Workspaces and configurable components · Partner with engineers and product teams to ensure UX aligns with platform architecture and CSDM where applicable · Ensure designs meet accessibility, performance, and upgrade-safe standards · Contribute to platform UX guidelines and reusable design components Qualifications: · Bachelor's degree or equivalent work experience in related technical field · 5+ years hands on implementation experience with ServiceNow ITSM products · 5+ experience developing with ServiceNow software suite · Experience in upgrades to ServiceNow · ITIL 3V Foundation Certified · Knowledge and experience with web development ( HTML, JavaScript, C++, HTTP) · Knowledge of major task, deliverables, formal methodologies and disciplines for delivering new enhances applications · Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred · Experience setting up ServiceNow Catalogs · Strong troubleshooting, documentation and cross-team collaboration skills · Strong experience with: o ServiceNow Next Experience o UI Builder and Workspaces o Client-side scripting (JavaScript) · Understanding of configure vs. customize principles in ServiceNow