Platform Operations Analyst - Second Shift

Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.

Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.

Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage.

Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SQL Sentry, and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage.

Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.

Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.

Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.