Senior ServiceNow Developer ( SPM ) (Bengaluru)

Job Title: ServiceNow Senior Developer (Strategic Portfolio Management SPM) Job Summary We are seeking an experienced Senior ServiceNow Developer Strategic Portfolio Management (SPM) to lead the design, development, and implementation of enterprise-grade SPM solutions on the ServiceNow platform. This role will focus on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and financial governance, enabling data-driven decision-making and strategic alignment. The ideal candidate will possess deep ServiceNow development expertise, strong understanding of enterprise portfolio and agile operating models, and the ability to create scalable, future-ready solutions that evolve with the organizations strategic goals. Key Responsibilities ServiceNow SPM Solution Design & Delivery - Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning. - Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization. - Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations. Strategic & Business Engagement - Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities. - Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization. - Act as a trusted advisor, bridging strategy, execution, and technology. Automation, Optimization & Governance - Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement. - Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise. - Establish governance controls and reporting to support strategic alignment, transparency, and compliance. Technical Leadership & Delivery Excellence - Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations. - Provide technical leadership and mentorship to junior developers and ServiceNow administrators. - Support release planning, upgrades, and platform enhancements with minimal disruption. Testing, Deployment & Continuous Improvement - Lead and support User Acceptance Testing (UAT), ensuring solutions meet business and strategic expectations. - Monitor production performance and adoption metrics, proactively resolving issues. - Continuously improve user experience, reporting accuracy, and operational efficiency. Agile & Delivery Collaboration - Collaborate with Agile Release Trains, Product Owners, and Scrum Masters. - Support Agile and hybrid delivery models within ServiceNow SPM. - Contribute to roadmap planning and backlog refinement activities. Future Roadmap & Growth Focus This role will play a key role in shaping the next-generation SPM roadmap, including: - Expansion into Enterprise Agile Planning (EAP) and value stream management. - Integration of AI-driven insights for portfolio prioritization and forecasting. - Enhanced financial transparency through investment planning and cost modeling. - Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility. - Adoption of data-driven KPIs, executive dashboards, and OKR alignment. - Continuous alignment with ServiceNows evolving SPM product roadmap. Qualifications & Skills Experience & Certifications - 6+ years of experience in ServiceNow development and implementations. - Solid hands-on experience with ServiceNow SPM / PPM modules. - ServiceNow Certified System Administrator (CSA) Required. - ServiceNow Certified Application Developer (CAD) Required. - Certified Implementation Specialist SPM/PPM (preferred). - ITIL v3/v4, SAFe, or Agile certifications are a plus. Technical Expertise - Advanced knowledge of ServiceNow scripting and configuration: - Business Rules, Script Includes, Client Scripts - UI Policies, Workflows, Flow Designer - Performance Analytics and Reporting - Integrations and data transformations - Experience supporting Agile, Waterfall, and Hybrid delivery models in ServiceNow. Soft Skills & Leadership - Strong analytical, problem-solving, and communication skills. - Proven ability to manage multiple initiatives in a fast-paced environment. - Comfortable leading discussions with senior stakeholders and executives. - Experience facilitating SCRUM ceremonies and portfolio governance forums. Why Join Us - Lead enterprise-level SPM transformations that drive strategic outcomes. - Work on cutting-edge ServiceNow capabilities and future roadmap initiatives. - Collaborate with a forward-thinking, high-impact team. - Opportunities for continuous learning, leadership growth, and ServiceNow certifications. - Competitive compensation and comprehensive benefits package. .