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About the role
Role and Responsibilities 1. Business Analysis & Consulting Conduct discovery sessions to understand client business processes, challenges, and goals Analyse workflows and identify opportunities for optimisation and automation Document business requirements, process maps, and user journeys Support consulting workshops focused on transformation and solutioning 2. AI-Driven Solutioning Identify opportunities to integrate AI (Generative AI, automation, analytics) into business processes Assist in designing AI-enabled solutions aligned with business objectives Contribute to solution frameworks including AI use cases, automation strategies, and integrations 3. Pre-Sales & Solution Support Collaborate with sales and consulting teams to prepare demos and proposals Translate business needs into scalable and commercially viable solutions Support client presentations and solution walkthroughs 4. Implementation & Delivery Assist in configuring and optimising SaaS platforms (CRM, ERP, HRMS, etc.) Work with development teams on customisations and integrations Prepare Functional Solution Documents (FSDs) Support testing, UAT, and deployment activities Ensure successful solution adoption by end users 5. Continuous Improvement & Innovation Stay updated with AI trends, SaaS innovations, and emerging technologies Identify opportunities for process improvement and AI adoption Contribute to internal knowledge building and reusable solution assets Skills & Experience 13 years in Business Analysis, Consulting, or SaaS implementation Exposure to business applications (CRM, ERP, HRMS, etc.) Basic understanding or strong interest in AI and automation technologies Analytical thinking and structured problem-solving Strong communication and stakeholder management skills Ability to think consultatively and solution-oriented Understanding of process mapping and requirement documentation What Sets This Role Apart Exposure to end-to-end solution lifecycle (pre-sales to delivery) Opportunity to work on AI-first consulting engagements Real-world experience in digital transformation projects Multi-disciplinary growth across AI, consulting, and technology Benefits & Perks Competitive salary with performance-based growth High ownership and direct client impact Fast-track career progression into consulting roles Opportunity to work on cutting-edge AI and digital transformation projects