Senior Technical Support Engineer Oracle (Bangalore Rural)

Role & responsibilities: - Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment - Triage, troubleshoot and resolve problems reported by customers - Debug and test complex SQL queries that integrate with external data sources - Respond to and resolve alerts received from our monitoring tool in a timely manner - Have qualified written and verbal interactions with customers detailing out solutions to their needs - Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues - Create knowledge-based articles and documentation to help other support team members and customers help themselves - Work with our services, development and product management teams to help communicate customer needs and urgency Preferred candidate profile The successful applicant will possess the following requirements (items are required unless noted otherwise): - Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving - Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions - Strong analytical capability - Strong SQL skills - Experience with Oracle Webcenter Capture & Forms Recogition, Unix/Linux, Oracle DB, SQL Developer tools, Microsoft Windows Server - Experience with SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) in particular with installing certificates in Linux environment - Understanding of NIS/LDAP/NFS/DNS/DHCP, internet, networking, VPN - Excellent written and verbal communication skills - Strong drive and self-guidance for doing what is right for our customers - Adaptable to new processes, methods and tools - Ability to be on-call beyond normal business hours and on weekends - Bachelors Degree in Computer Science or equivalent experience - 5 years hands-on working experience in a technical role at a softwa .