Zones - Service Desk ? L1 Professional

Key Responsibilities Act as the first point of contact for customers seeking\ technical assistance via phone, chat, or email. Provide remote troubleshooting and configuration\ support for desktops, hardware, and peripherals. Document and track incidents and resolutions within the\ ticketing system. Collaborate with internal teams to escalate unresolved\ issues. Maintain high-quality customer service and\ communication throughout interactions. Work in a 24/7 environment supporting global clients. Required\ Skills Qualifications Education: Any Graduate Batch: 2020 onwards Excellent verbal and written communication skills\ (mandatory) Strong customer service orientation Basic understanding of IT infrastructure, hardware, and\ troubleshooting Ability to multitask and work effectively in a team Willingness to work in rotational/night shifts