Delivery Manager

As a Delivery Manager at the offshore delivery center in India, you will play a crucial role in overseeing operations, growth, and strategic direction. Your leadership, operational expertise, and strategic vision will drive IT service delivery, quality, and reliability across multiple projects and client units to ensure alignment with business goals. Key Responsibilities: - Act as the off-shore point of contact for business service delivery. - Oversee service delivery, demand management, and adherence to SLAs and performance metrics for client units/vertical services. - Lead IT GCC operations, including project management, quality assurance, and delivery excellence across multiple IT projects/services. - Ensure compliance with SLAs, contractual obligations, and service quality metrics. - Manage resource planning, allocation, utilization, workforce planning, bench management, and open resource requirements. - Identify potential project risks and develop mitigation strategies. - Lead and develop cross-functional technical teams, fostering collaboration and customer service focus. - Cultivate a value-driven, metrics-based culture emphasizing outcomes, processes, and continuous improvement. - Serve as the liaison between technical teams and clients, ensuring clear communication and high client satisfaction. - Oversee IT delivery teams to ensure timely, high-quality outputs from India ODC. - Support BD initiatives (RFPs, SOWs, MSAs), and governance frameworks. - Develop SOWs, billing rates, and schedules aligned with organizational goals. Qualifications & Experience: - BE/B. Tech or equivalent degree/MBA with 12-15 years in offshore IT services/operations, including program governance. - Expertise in crisis management, escalation handling, and mid-to-large scale IT operations in ODC/GCC setups. - Proficient in budget management, vendor relations, operational KPIs, and exposure to establishing/scaling CoEs/innovation. - Strong understanding of software system design, development, testing, and deployment. - Technical expertise in IT development with knowledge of ITIL, PMP, or similar frameworks. - Exceptional leadership, communication, and relationship management skills. - Familiarity with data analytics, AI/ML, and emerging technologies. If you are looking for an opportunity to drive strategic growth, work in a collaborative environment, and gain exposure to global projects and stakeholders, this role offers competitive compensation and growth opportunities. As a Delivery Manager at the offshore delivery center in India, you will play a crucial role in overseeing operations, growth, and strategic direction. Your leadership, operational expertise, and strategic vision will drive IT service delivery, quality, and reliability across multiple projects and client units to ensure alignment with business goals. Key Responsibilities: - Act as the off-shore point of contact for business service delivery. - Oversee service delivery, demand management, and adherence to SLAs and performance metrics for client units/vertical services. - Lead IT GCC operations, including project management, quality assurance, and delivery excellence across multiple IT projects/services. - Ensure compliance with SLAs, contractual obligations, and service quality metrics. - Manage resource planning, allocation, utilization, workforce planning, bench management, and open resource requirements. - Identify potential project risks and develop mitigation strategies. - Lead and develop cross-functional technical teams, fostering collaboration and customer service focus. - Cultivate a value-driven, metrics-based culture emphasizing outcomes, processes, and continuous improvement. - Serve as the liaison between technical teams and clients, ensuring clear communication and high client satisfaction. - Oversee IT delivery teams to ensure timely, high-quality outputs from India ODC. - Support BD initiatives (RFPs, SOWs, MSAs), and governance frameworks. - Develop SOWs, billing rates, and schedules aligned with organizational goals. Qualifications & Experience: - BE/B. Tech or equivalent degree/MBA with 12-15 years in offshore IT services/operations, including program governance. - Expertise in crisis management, escalation handling, and mid-to-large scale IT operations in ODC/GCC setups. - Proficient in budget management, vendor relations, operational KPIs, and exposure to establishing/scaling CoEs/innovation. - Strong understanding of software system design, development, testing, and deployment. - Technical expertise in IT development with knowledge of ITIL, PMP, or similar frameworks. - Exceptional leadership, communication, and relationship management skills. - Familiarity with data analytics, AI/ML, and emerging technologies. If you are looking for an opportunity to drive strategic growth, work in a collaborative environment, and gain exposure to global projects and stakeholders, this role offers competitive compensation and growth