Badging Administrator

The Badging Administrator will support day-to-day access control and badge management operations across client sites in the South Zone. This role serves as the first point of contact for all access-related queries, ensuring secure, compliant, and seamless access provisioning for employees, contractors, and vendors. 2. Key Responsibilities Access Control & Badge Management Handle daily badge issuance and updates for employees, contractors, and consultants on-site or during onboarding events. Capture and upload employee photographs and identity information accurately into the access control platform. Create, update, or deactivate badge user profiles using integrated security platforms (Genetec / C Cure / Lenel or similar). Issue temporary and vendor access badges in accordance with company policy and approvals. Modify or revoke access rights as required during the badge lifecycle. Issue Resolution & Escalation Address badge-related queries including access denials, malfunctions, or technical issues. Escalate unresolved issues to the appropriate teams and track for closure. Maintain accurate communication records for audits and investigations. Audit, Compliance & Reporting Maintain access records, badge logs, and user authorizations in line with company and regulatory policies. Support internal and external security audits as required. Ensure compliance with operational and statutory requirements. Operational Support Monitor badge system health and access automation. Support investigations by providing door access logs, badge activity records, and system alerts. Maintain inventory of badge printers, consumables, and related equipment. Provide support during after-hours incidents on an on-call basis if required. Documentation, SOPs & Training Assist in preparing and updating Standard Operating Procedures (SOPs). Conduct training sessions for staff on badge operations. Recommend process improvements for greater efficiency and security. 3. Candidate Requirements Minimum Skills Strong problem-solving skills with attention to detail. Customer-focused with the ability to work independently. Excellent interpersonal, verbal, and written communication skills in English. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to remain effective under pressure and in emergency situations. Professional, dependable, and team-oriented approach. Qualifications & Experience Graduate in any discipline. Minimum 3 years of experience in customer service roles in secure or regulated environments. At least 3 years of experience in physical security, access control, or investigations. Hands-on experience with access control systems (Genetec, C Cure, Lenel, or similar). Experience supporting audits or working in regulated compliance frameworks is an advantage. 4. Work Environment & Shift Requirements Based across South Zone client sites. May involve shift-based or rotational hours depending on operational needs. Willingness to support after-hours issues or weekend requirements when necessary.