Production Support Engineer (Ernakulam)

We are seeking an experienced Production Support Engineer (L2/L3) to support and maintain critical enterprise applications and production environments. The ideal candidate will have hands-on experience in batch job execution and monitoring, incident management, cross-platform operating systems, and scripting. This role requires solid analytical, troubleshooting, and communication skills to effectively collaborate with global teams and ensure the availability and stability of business-critical systems. Work Location: SmartCity, Kochi Work Model: Hybrid Work Schedule - Work hours will be aligned with US Eastern Time (EST/EDT) to support global production operations. - Candidates must be comfortable working the US shift, participating in production support activities, incident bridge calls, and collaborating with global teams during US business hours. - Flexibility to support planned maintenance, critical production incidents, and occasional after-hours activities, as required, is expected. Key Responsibilities - Monitor, execute, and troubleshoot batch jobs to ensure timely and successful completion of scheduled processes. - Manage and monitor enterprise job scheduling tools such as AutoSys or similar centralized schedulers. - Provide production support by investigating, diagnosing, and resolving application and infrastructure issues within defined SLAs. - Lead and coordinate incident management activities, including hosting and driving bridge/conference calls with cross-functional teams during critical incidents. - Perform root cause analysis (RCA) and implement preventive measures to minimize recurring production issues. - Support production environments running on Windows, Red Hat Enterprise Linux, and Solaris operating systems. - Develop, maintain, and troubleshoot automation scripts using Linux Shell (Bash/Korn Shell) and Windows scripting (PowerShell/Batch). - Collaborate with infrastructure, application development, database, and middleware teams to resolve .