Lead Systems and Payments Support Specialist

As a Technical Support Executive, your role will involve providing operational and application support for business-critical systems such as payment processing and fraud management platforms. Your responsibilities will include incident handling, troubleshooting, ticket management, and customer communication at L1 and L2 support levels based on your experience. Key Responsibilities: - Act as a point of contact for technical incidents and service requests - Manage tickets end-to-end, ensuring SLA adherence and proper documentation - Perform application and transaction-level troubleshooting - Monitor payment and fraud systems to identify anomalies - Handle production incidents, conduct root cause analysis, and provide resolution updates - Utilize SQL for data validation and issue investigation - Collaborate with Engineering, Product, Network, and Infrastructure teams - Identify opportunities for automation and AI-driven improvements - Communicate clearly with customers and stakeholders Qualification Required: - Bachelors degree in IT, Computer Science, or related field - 25 years of experience in handling production incidents at L1/L2 levels - Experience in payments or fraud systems is preferred - Willingness to work in a 24x7 support environment Additional Company Details: No additional details were mentioned in the job description. As a Technical Support Executive, your role will involve providing operational and application support for business-critical systems such as payment processing and fraud management platforms. Your responsibilities will include incident handling, troubleshooting, ticket management, and customer communication at L1 and L2 support levels based on your experience. Key Responsibilities: - Act as a point of contact for technical incidents and service requests - Manage tickets end-to-end, ensuring SLA adherence and proper documentation - Perform application and transaction-level troubleshooting - Monitor payment and fraud systems to identify anomalies - Handle production incidents, conduct root cause analysis, and provide resolution updates - Utilize SQL for data validation and issue investigation - Collaborate with Engineering, Product, Network, and Infrastructure teams - Identify opportunities for automation and AI-driven improvements - Communicate clearly with customers and stakeholders Qualification Required: - Bachelors degree in IT, Computer Science, or related field - 25 years of experience in handling production incidents at L1/L2 levels - Experience in payments or fraud systems is preferred - Willingness to work in a 24x7 support environment Additional Company Details: No additional details were mentioned in the job description.