Applications Administration Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview As an Applications Administration Manager, you’ll lead a team of 3–5 Application Administrators, ensuring the efficient and secure operation of application access, support, and change processes. This role is based in Sri Lanka and offers the opportunity to make a meaningful impact by driving operational excellence and fostering a high-performing team culture. How you'll make an impact In this role, you’ll: Lead and develop a team of Application Administrators, setting clear objectives and providing ongoing coaching and support. Oversee application access management, ensuring timely and accurate fulfilment of requests. Manage ticketing and change control processes, ensuring compliance with internal policies and regulatory standards. Act as the key point of contact for internal and external audits related to application administration. Build strong relationships with internal stakeholders and external system providers to ensure seamless communication and issue resolution. Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency. About you Here’s what you’ll bring to the role: Proven ability to lead and develop a team, fostering a collaborative and high-performing environment. Strong organisational skills to manage workloads and prioritise tasks effectively. Excellent communication skills, with the ability to engage stakeholders at all levels. A problem-solving mindset, with confidence in resolving complex issues and making informed decisions. Familiarity with application management concepts, access controls, and IT processes. Experience in application administration, service management, or similar operational environments is advantageous. #LI-Hybrid