Senior ServiceNow Developer IT Asset Management

As a Senior ServiceNow Developer IT Asset Management at LPL's Global Capability Center, your role is crucial in managing the ServiceNow IT Asset Management (ITAM) capabilities. Your responsibilities include: - Owning and administering ServiceNow SAM Pro and HAM Pro modules, including configuration, administration, and module integrity - Managing ITAM workflows, controls, dashboards, and ensuring operational sustainability - Leading upgrades, regression testing, UAT support, defect remediation, and ongoing maintenance for ITAM modules - Providing day-to-day operational support, configuration updates, and troubleshooting for SAM and HAM - Partnering with CMDB and Discovery teams, Procurement, Finance, Cybersecurity, HR, Real Estate, and Vendor stakeholders for shared outcomes - Influencing CMDB design patterns and foundational data standards for non-discoverable attributes that impact SAM/HAM and NYDFS-aligned inventory evidence Your key responsibilities include: 1. ITAM Module Ownership, Administration & Care-and-Feeding (SAM Pro / HAM Pro) - Administering SAM Pro and HAM Pro configuration, lifecycle workflows, and controls - Enabling normalization, reconciliation, entitlement/allocation integrity, and lifecycle automation - Providing day-to-day operational support, troubleshooting, and continuous improvement 2. ServiceNow Upgrades, Testing & Maintenance - Leading upgrades impacting SAM/HAM, including regression testing, UAT execution, and defect triage - Performing platform health checks and maintenance activities - Maintaining technical documentation, runbooks, and operational procedures 3. CMDB Partnership for ITAM Enablement (Influence + Design Alignment) - Acting as the ITAM SME and design partner to CMDB teams - Defining ITAM dependency requirements for CI attributes and relationships - Identifying data gaps impacting ITAM and coordinating remediation with stakeholders 4. Foundational Data Oversight (Non-CMDB) for NYDFS Compliance & SAM/HAM Data Integrity - Providing oversight of non-CMDB foundational data for accurate asset inventory and ITAM evidence - Ensuring traceability and linkage across procurement/PO data, contracts, entitlements, and users - Implementing validations, exception handling, and governance routines for data integrity 5. Integrations, Automation & Reporting - Designing and supporting integrations with discovery, procurement, HR, and financial systems - Automating asset lifecycle workflows and developing dashboards for compliance posture 6. AI-Enabled Automation & Agentic Workflow Enablement - Applying ServiceNow workflow automation to improve control execution - Leveraging AI-assisted workflow capabilities to enhance operational efficiency 7. Mergers & Acquisitions (M&A) Data and Platform Migrations - Supporting M&A initiatives by assessing ITAM tooling/data and guiding migration requirements - Partnering to normalize and rationalize incoming asset and entitlement data 8. Documentation, Enablement & SME Leadership - Producing solution design documentation and technical runbooks - Serving as a technical mentor for ITAM platform best practices Required Qualifications: - 7+ years of ServiceNow development/administration experience with SAM Pro and HAM Pro ownership - Strong knowledge of CMDB relationships and ITAM dependency requirements - Experience supporting upgrades, testing, and platform maintenance in ServiceNow environments - Strong JavaScript and ServiceNow platform configuration skills - Experience in regulated environments with audit-ready controls Preferred Qualifications: - ServiceNow certifications or equivalent hands-on expertise - Experience with CSDM alignment and CMDB health practices - Experience supporting M&A platform/data migration impacting ITAM - Experience in a Global Capability Center operating model Success in this role means: - Trusted SAM/HAM outputs due to governance of CMDB inputs and foundational datasets - Automated, auditable ITAM workflows and controls for compliance - Disciplined testing and minimal disruption during upgrades - Preserved ITAM controls and data integrity in M&A integrations As a Senior ServiceNow Developer IT Asset Management at LPL's Global Capability Center, your role is crucial in managing the ServiceNow IT Asset Management (ITAM) capabilities. Your responsibilities include: - Owning and administering ServiceNow SAM Pro and HAM Pro modules, including configuration, administration, and module integrity - Managing ITAM workflows, controls, dashboards, and ensuring operational sustainability - Leading upgrades, regression testing, UAT support, defect remediation, and ongoing maintenance for ITAM modules - Providing day-to-day operational support, configuration updates, and troubleshooting for SAM and HAM - Partnering with CMDB and Discovery teams, Procurement, Finance, Cybersecurity, HR, Real Estate, and Vendor stakeholders for shared outcomes - Influencing CMDB design patterns and foundational data standards for non-