Azure L2 Support Engineer

Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team. Requirements Leads with 8+ Years Experience in ITIL/Support, status reporting and incident management. Lead a support team of 5+ members. Manage ITIL-based Incident, Change, and Problem Management. Oversee Azure Cloud and Data Production Support Operations. Ensure SLA adherence and drive technical debt reduction initiatives. Prepare and present issue/incident status reports for leadership reviews. Manage stakeholders and handle escalations effectively. Demonstrate strong ownership and excellent communication skills. Hands-on experience with Azure Data Factory (ADF), Azure Databricks (ADB), Python, SQL, Dynatrace Monitoring, and troubleshooting. Strong troubleshooting and issue resolution skills. Experience with ITIL/ServiceNow. Azure Cloud and Data Production Support Operations. ITIL/ServiceNow – Incident, Change, and Problem Management. Strong troubleshooting and issue resolution skills. Hands-on experience with Azure Data Factory (ADF), Azure Databricks (ADB), Python, SQL, Dynatrace Monitoring, and troubleshooting. Benefits A challenging, innovating environment. Opportunities for learning where needed.