ServiceNow GRC/IRM Consultant - ITSM Module

Job Description : Job Title : ServiceNow GRC/IRM Consultant (Platform Maintenance & Operations) Employment Type : Contract (6 Months) Roles & Responsibilities : - Provide front-line support for ServiceNow applications by managing incidents, service requests, and problem tickets. - Ensure timely resolution of incidents in accordance with SLAs and perform root cause analysis for recurring issues. - Configure, develop, and maintain ServiceNow platform components including Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACLs). - Design and manage complex workflows and Flow Designer implementations. - Support solution migration and deployment activities across development, testing, and production environments. - Monitor ServiceNow platform performance and conduct regular health checks. - Plan and execute ServiceNow application upgrades, patches, and maintenance activities in collaboration with Release Management teams. - Identify opportunities for platform optimization and implement improvements to enhance system performance and user experience. - Develop, maintain, and execute dashboards, reports, and performance metrics to ensure service targets are met. - Manage platform reference data in alignment with architecture, governance policies, and standards. - Support integrations with external systems using SOAP, REST APIs, web services, and connectors. - Collaborate with geographically distributed teams and stakeholders while adhering to agile methodologies and delivery practices. - Be available to support client-specific time zones as required. Qualifications & Skills : - 35 years of hands-on ServiceNow experience in development, configuration, support, and maintenance. Strong expertise in configuring : 1. Business Rules 2. Client Scripts 3. UI Policies 4. UI Scripts 5. UI Actions 6. UI Pages 7. Script Includes 8. Access Control Lists (ACLs) 9. Flow Designer and Workflows - Experience with ServiceNow platform deployments and environment migrations. - Strong understanding of ServiceNow platform capabilities and product offerings. Experience implementing and maintaining ServiceNow applications such as : 1. Integrated Risk Management (IRM/GRC) 2. Vulnerability Response (VR) 3. Security Operations (SecOps) - Experience with SOAP, REST APIs, scripted web services, and third-party integrations. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent verbal and written communication skills. - Ability to work independently and collaboratively in an agile team environment. - Experience working with globally distributed teams and stakeholders. Nice to Have : - Experience in implementing or maintaining 23 ServiceNow applications across GRC/IRM, TPRM, VR, or SecOps. - Knowledge of ServiceNow governance, risk, and compliance frameworks. - Experience with platform monitoring, reporting, and performance optimization. - Familiarity with release management and ITSM best practices. - Exposure to ServiceNow platform architecture and governance standards. - ServiceNow Certified System Administrator (CSA) Mandatory. - ServiceNow Certified Application Developer (CAD) Mandatory. - Implementation certifications in IRM or TPRM are highly preferred. - Experience supporting enterprise-scale ServiceNow environments. Certifications : - ServiceNow Certified System Administrator (CSA) Required - ServiceNow Certified Application Developer (CAD) Required - ServiceNow IRM Certification Preferred - ServiceNow TPRM Certification Preferred Job Description : Job Title : ServiceNow GRC/IRM Consultant (Platform Maintenance & Operations) Employment Type : Contract (6 Months) Roles & Responsibilities : - Provide front-line support for ServiceNow applications by managing incidents, service requests, and problem tickets. - Ensure timely resolution of incidents in accordance with SLAs and perform root cause analysis for recurring issues. - Configure, develop, and maintain ServiceNow platform components including Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACLs). - Design and manage complex workflows and Flow Designer implementations. - Support solution migration and deployment activities across development, testing, and production environments. - Monitor ServiceNow platform performance and conduct regular health checks. - Plan and execute ServiceNow application upgrades, patches, and maintenance activities in collaboration with Release Management teams. - Identify opportunities for platform optimization and implement improvements to enhance system performance and user experience. - Develop, maintain, and execute dashboards, reports, and performance metrics to ensure service targets are met. - Manage platform reference data in alignment with architecture, governance policies, and standards. - Support integration