Service Delivery Engineer

Role & responsibilitiesProvide L1/L2 production support for banking and payment applications.Monitor applications, interfaces, and transaction processing systems to ensure high availability.Analyze incidents, perform root cause analysis, and coordinate issue resolution with relevant stakeholders.Manage support tickets through tools such as Jira or Azure DevOps.Write and execute basic MS SQL queries for troubleshooting and data validation.Participate in UAT activities, test planning, and execution for system upgrades and releases.Perform daily health checks, routine monitoring, and proactive issue identification.Support production deployments, disaster recovery testing, and business continuity activities.Work in a 24x7 shift-based environment and provide support during scheduled releases.Collaborate effectively with clients, business teams, operations teams, and external partners.Preferred candidate profileExperience in Banking, Payments, Cards, or Financial Services domain.Knowledge of transaction processing systems, interfaces, and certification processes.Strong communication and stakeholder management skills.Familiarity with SQL, Jira, DevOps, and incident management processes. Role & responsibilitiesProvide L1/L2 production support for banking and payment applications.Monitor applications, interfaces, and transaction processing systems to ensure high availability.Analyze incidents, perform root cause analysis, and coordinate issue resolution with relevant stakeholders.Manage support tickets through tools such as Jira or Azure DevOps.Write and execute basic MS SQL queries for troubleshooting and data validation.Participate in UAT activities, test planning, and execution for system upgrades and releases.Perform daily health checks, routine monitoring, and proactive issue identification.Support production deployments, disaster recovery testing, and business continuity activities.Work in a 24x7 shift-based environment and provide support during scheduled releases.Collaborate effectively with clients, business teams, operations teams, and external partners.Preferred candidate profileExperience in Banking, Payments, Cards, or Financial Services domain.Knowledge of transaction processing systems, interfaces, and certification processes.Strong communication and stakeholder management skills.Familiarity with SQL, Jira, DevOps, and incident management processes.